About Us

Computer Troubleshooters Grafton is a well-established Managed Services Provider (MSP) delivering reliable and innovative IT solutions across regional Clarence Valley and Surrounding areas. We’re passionate about supporting our local community and providing responsive, friendly, and knowledgeable service to our clients. Our close-knit team values integrity, problem-solving, and clear communication.

Role Overview

We are looking for a Level 2/3 MSP Technician with strong technical skills and excellent communication abilities to join our team. This hands-on role requires someone who can work independently, build rapport with local clients, and clearly explain technical issues. Candidates with a solid understanding of Australian client business environments and excellent spoken and written English are encouraged to apply.

Key Responsibilities

Provide advanced remote and onsite technical support for desktops, laptops, printers, mobile devices, and networking gear.

Install, configure, and maintain hardware and software systems for clients.

Troubleshoot issues involving routers, switches, wireless access points, and internet connections.

Maintain accurate documentation of work performed and client interactions.

Assist senior technicians with project implementation and escalated support.

Log, update, and manage service tickets accurately in the PSA system.

Required Skills & Qualifications

Permanent Australian work rights (citizenship or permanent visa holders only).

Excellent verbal and written communication skills suited to working with a regional Australian client base.

Advanced knowledge and skills with Windows operating systems.

Administrative experience with Microsoft 365, including Teams, SharePoint, Outlook, Word, and Excel.

Experience with Active Directory / Azure environments.

Strong grasp of macOS environments is a plus.

Competence in basic networking, DNS/DHCP, VPNs, and wireless networking.

MS/Azure Cert e.g. AZ-104 / AZ-305 / MS-102, CompTIA A+, CCNA or similar certification is highly regarded.

Valid Australian driver’s licence.

This is a smoke-free work environment. Preference will be given to candidates who do not smoke during work hours or while representing the company.

What We Offer

Competitive salary ($52,500–$80,000+) based on experience.

Company vehicle provided for work use.

Opportunities for professional development and further certification.

A down-to-earth, supportive team culture and a beautiful semi rural location central to popular locations including the Gold Coast, Byron Bay, Coffs Harbour, Port Macquarie, Tweed Heads.

How to Apply

If you're passionate about IT, value straightforward communication, and enjoy helping people solve real-world tech issues, we’d love to hear from you. Please send your resume and a short cover letter telling us about your experience and why you're the right fit for our team.