Compensation Advocate - Toowoomba

The Compensation Advocate provides advice and assistance directly to our members, their families and the wider community in relation to a wide range of claims and appeals matters to the Departments of Veterans Affairs.

• Preparation & Submission of Claims to the DVA
• Maintain regular contact with the individuals who have made the claims
• Write case notes and file notes of interviews with veterans and their families, including documenting actions to be taken and referrals to other agencies under supervision
• Maintain the client database (CRM) to ensure timely and accurate data within confidentiality protocols
• Monitor the progress of claims and appeals that have been lodged on
• Maintain reference documentation relevant to the position and share information with colleagues within privacy rules
• Escalate issues if needed to the Manager to ensure the best service is provided to veterans and their families
• Assess outcomes under supervision and understand whether the client should accept of appeal determinations

Experience:

• Excellent Customer Service experience
• Case Management or Claims experience is advantageous
• An empathetic, warm, and friendly communicator is paramount
• High attention to detail and accuracy
• Conscientious and highly focused individual
• Permanent, Full Time (38 hours a week) Monday to Friday.
• Commencement Salary: $81,788.85, plus superannuation, plus salary sacrifice
• Location: Toowoomba or Brisbane
• Reporting to: Compensation Operations Manager.