Use your existing healthcare, nursing or medical customer service skills with your high levels of empathy to make a difference. With full training, transition into a Trainee Case Manager position supporting injured workers, guiding them through the recovery and return to work process.

HAYLO People are a specialist recruitment agency supporting people finding a role within insurance and personal injury claims. We are working with a trusted and well known insurer. They have an opportunity to join their thriving business as a Case Manager supporting injured workers through the recovery and return-to-work process. Full training will be provided by dedicated leaders and specialists in the business. Once fully trained, you will manage a portfolio of claims.

This is a permanent full-time role with flexibility to work from home up to 2 days after initial training within their office based in Newcastle CBD.

The role

• Support people who have been injured at work and guide all parties (injured worker, employee, etc.) through each stage of the claims process
• Work with internal stakeholders to manage treatment approvals, return to work and injury management plans
• Manage weekly payments and provider invoices

About you

• Previous experience in workers compensation is desirable but not essential
• To be successful in this role you should possess a background in healthcare, nursing, allied health, aged care, medical receptionist etc.
• You are passionate about delivering a superb customer experience and enjoy working towards outcomes for all parties
• You have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances
• You are an organised person who demonstrates strong time management and prioritisation skill

Benefits

• Salary: $70,000 - $75,000 + super + discounts & benefits
• Extensive well-being initiatives and discounts across a number of insurance products
• Onsite learning & development team with a structured career pathway

For more information, or to discuss this role in further detail, please contact Adam Coyne - [email protected]

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles.