About Nibble Bikes

Nibble Bikes is a rapidly growing scooter and motorcycle rental business based in Newstead, Brisbane. With a fleet of over 600 vehicles, we help riders access affordable transport for gig economy work like food delivery — enabling them to earn on the move and navigate the city with ease.

As we continue to expand, we’re looking for an experienced accounts professional to take ownership of our claims, collections, and financial processes — driving efficiency, improving cash flow, and supporting our next stage of growth.

The Role

We’re looking for a Claims and Accounts Specialist to expertly manage accident claims, toll and fine allocation, collections, invoicing, refunds, and general accounts tasks, ensuring our financial operations run smoothly. This role will initially focus on resolving aged receivables, outstanding claims, outsourcing tasks where appropriate, and laying the groundwork for sustainable growth.

Key Responsibilities

Manage accident claims end-to-end — liaising with customers, insurers, and third parties to achieve fast resolution and minimise business liability.

Oversee toll and fine allocation, ensuring timely cost recovery.

Lead collections for overdue accounts and manage aged receivables to improve cash flow.

Manage accounts — invoicing, reconciliations, and payment tracking with accuracy.

Identify and implement outsourcing opportunities (e.g., debt collection, claims processing) to reduce workload and costs.

Improve claims and collections processes to drive efficiency and reduce outstanding balances.

Provide financial reporting and insights to support business growth and decision-making.

Maintain clear, professional communication with customers, partners, and stakeholders.

What We’re Looking For

Proven experience in claims management, debt collection, or accounts, ideally in a rental, automotive, or customer-facing business.

Strong organisational skills with a talent for resolving complex claims and recovering overdue payments.

Expertise in managing receivables and negotiating with customers or insurers to achieve positive outcomes.

Familiarity with outsourcing financial or administrative tasks to third-party providers for efficiency.

Proficiency in accounting software (e.g. Xero) and tools for tracking claims or fines.

Excellent communication skills to handle sensitive customer interactions with professionalism.

A results-driven mindset with an eye for detail and a passion for supporting business growth.

Knowledge of the rental industry is a bonus but not required.

Why Join Nibble Bikes?

Be part of a fast-growing business based in Brisbane’s vibrant Newstead, with our showroom, workshop, and leasing office all under one roof.

Play a key role in solving real financial challenges and driving our next phase of growth.

Work alongside a supportive, energetic team focused on innovation, operational excellence, and customer experience.

Enjoy a competitive salary package with genuine opportunities for career development as we scale our fleet and retail operations.

Flexible working arrangements available to support work-life balance.

Plus — free barista-made coffee from our on-site cafe to keep you fuelled throughout the day.

How to Apply

Ready to tackle our claims and accounts challenges? Send your resume and a brief cover letter detailing your experience.