Company description:

When you join our team, you'll be part of something bigger than yourself, something that gives you a purpose and inspires you daily. Both personally and professionally - you'll never stop growing at Taronga.

Job description:

• Located at Sydney's Iconic - Taronga Zoo!
• Casual position - Immediate start available
• TCSA Restaurant and Retail Award, Retail Sales Supervisor, $31.08 per hour Monday - Friday rate (plus penalties where applicable)

Taronga Zoo Sydney is looking for an experienced and motivated Retail Store Supervisor to join our Sydney retail team!

Are you passionate about delivering unforgettable customer experiences and leading high-performing teams? Step into the wild world of Taronga as our next Retail Sales Supervisor!

In this dynamic role, you'll lead and inspire our retail team to drive sales, deliver exceptional service, and bring Taronga's mission to life. Whether it's helping guests find the perfect souvenir or sharing stories that inspire conservation, you'll be at the heart of creating memorable moments for every visitor.

This is more than just a sales role — it's an opportunity to work in a unique environment surrounded by wildlife, purpose, and a passionate team. If you're a natural leader with a flair for retail, ready to make an impact while supporting conservation, we want to hear from you!

About the Role…

Lead retail sales team to maximise retail sales and enhance the visitor experience through high level customer service.

Key Accountabilities…

• Lead, mentor and coach a team of Retail Sales Assistants to deliver high-quality customer service and create memorable guest experiences that encourage repeat visitation.
• Act as a role model for Taronga's customer service standards, promoting a culture of enthusiasm, professionalism, and guest-first thinking.
• Drive retail sales by motivating the team to meet daily and weekly sales targets, monitoring performance, and implementing strategies to improve conversion and average transaction value.
• Deliver on visual merchandising standards, ensuring that all displays are engaging, well-stocked, and aligned with seasonal promotions and conservation messaging.
• Ensure accurate and timely opening and closing procedures, reconciliation, and daily reporting in line with policy.
• Maintain strong product knowledge across the team, ensuring all staff can confidently engage with guests and promote Taronga-branded merchandise and conservation initiatives.
• Support the planning and execution of in-store promotions, product launches, and special events to enhance the retail experience and increase sales.
• Monitor and report on stock levels, identify bestsellers and slow movers, and assist with stock ordering and inventory processes to ensure efficient product flow.
• Foster a safe, inclusive, and supportive workplace by promoting wellbeing, inclusion, and sustainability initiatives in line with Taronga's values.
• Collaborate effectively with internal teams such as Visitor Experience, Finance, and Marketing to ensure a cohesive and aligned approach to operations and guest engagement.
• Assist in the onboarding and training of new team members, ensuring they understand Taronga's values, processes, and expectations.

About You…

We are looking for candidates that have:

• A NSW Working with Children Check - obtained and maintained at your own expense

Benefits…

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with!
• + more!

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

1. Can you please outline your experience in supervising a team. How did you motivate the team and drive results?
   
2. Describe a time you've had to deal with a challenging customer. What steps did you take and what was the outcome?

Applications Close: 11:59pm Sunday, 20 April 2025