F&B and Front Office Expert (Full Time & Part-Time)
Courtyard by Marriott
Posted 6 days ago
Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Our associates deliver service that comes from the heart as our passion is to help guests follow theirs. Find Your World at Courtyard by Marriott as an Operations Expert.
Our Operations Expert is all about building a memorable and unique experience for our guest. Our Operations Expert takes the initiative to deliver a wide range of services across all front of house activities that guide guest through their entire stay - including Front Office & Food & Beverage support.
The Operations Expert at Courtyard is an entry level Front Office & Food & Beverage role, suitable for students and previous individuals in similar roles.
Position Summary:
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, providing service excellence to our experienced travelers
Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
Support your passionate front office team in general operational tasks
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
Use Point of Sale (POS) systems for cash-handling and sales
Process all types of payments
Address guests' services in a professional and timely manner
Maintain the cleanliness of work areas throughout the day
Prepare and present food through host service
Conduct hotel preventative maintenance (including lighting, airconditioning, general maintenance and more)
Support in Maintenance Logging throughout different hotel systems
About You:
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
An up to date RSA certificate and Food Safety Certifications
A can-do attitude and is passionate in serving our guests
Experience in preventative maintenance
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Courtyard by Marriott Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About Courtyard by Marriott
Marriott International, Inc. is a leading global hospitality company with nearly 6,000 properties in 120 countries. Marriott International reported revenues of more than $14 billion in the US financial year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.
Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.
We Put People First
"Take care of associates and they will take care of the customers."
This is our founder’s philosophy and it has made Marriott International a great place to work for more than 85 years. Our people first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.
We Pursue Excellence
Our dedication to the customer shows in everything we do.
Marriott’s reputation for superior customer service dates back to J. Willard Marriott’s original goal for his business: “good food and good service at a fair price.” We take pride in the details—every day, in every destination worldwide.
We Embrace Change
Innovation has always been part of the Marriott story.
The Marriott family helped shape the modern hospitality industry. We’re driven to continually challenge the status quo and anticipate our customers’ changing needs with new brands, new global locations and new guest experiences.
We Act with Integrity
How we do business is as important as the business we do.
We hold ourselves to uncompromising ethical and legal standards. This extends to our day-to-day business conduct, our employee policies, our supply chain policies, our environmental programs and practices, and our commitment to human rights and social responsibility.
We Serve Our World
Our “spirit to serve” makes our company stronger.
We support the communities where we live and work. Marriott International focuses on five global social issues: poverty alleviation, the environment, community workforce development, the wellbeing of children, and global diversity and inclusion.
Source: this is an extract from the company’s own website.
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