Employment Status

Full Time, Permanent and Fixed-Term opportunities available

Salary

$94,939 - $101,377

Hours

40 hours per week, 10 day fortnight (rotating roster working between the hours of 6am – 6pm)

About your new role

The Chief Technology Office at the City provides exceptional ICT services to our internal stakeholders. As part of our commitment to excellence, we are seeking motivated Service Desk Support Officers to join our team.

In this role, you will play a key role in providing technical assistance and support to our internal stakeholders. You will be the first point of contact for all ICT-related issues, ensuring prompt resolution and maintaining high levels of user satisfaction.

If you are a proactive problem-solver with a passion for customer service and IT, and you thrive in a dynamic internal support environment, we want to hear from you!

We're looking for people who have:

Previous experience in a similar ICT Support Desk role

Strong knowledge of hardware, software, and network troubleshooting techniques.

Familiarity with ICT systems, including operating systems, servers, and peripherals, with the ability to adapt to and learn new technologies quickly

Excellent communication and customer service skills.

Ability to work effectively in a team-oriented environment.

Flexibility to work on a rotating roster between the hours of 6:00 AM - 6:00 PM.

Flexibility to support the service outside of normal working hours (including after hours and on weekends) as part of a rotating on-call roster.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief on our careers portal.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Closing Date

Monday 21 April 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.