SETTING THE STANDARD IN CUSTOMER SERVICE KNOWLEDGE

About the Team:

The Customer, Communication and Engagement team connects our community of internal and external stakeholders with Toowoomba Regional Council’s key information. The team is passionate about creating great experiences through internal communication, customer service, marketing, community engagement and media liaison. You'll join a team of talented, creative and diverse individuals who understand that effective communication is essential in fostering strong relationships across the Toowoomba Region.

About the position:

The Digital and Knowledge Management Officer position is responsible for maintaining and ensuring continuous improvement of the digital content and knowledge management systems utilised by our customers, customer service team, and other teams in the organisation.

• This is a permanent full-time position based in the Toowoomba CBD.
• The annual salary range for this position is $81,856.93 - $87,550.25 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
• Enjoy work/life balance with a 72.5 hour fortnight and access to banked leave.
• Carparking provided.
• Professional development and learning opportunities.
• Salary sacrificing opportunities to boost your superannuation.
• Corporate discounts on selected private health insurance.
• Active social club – TRC Employee’s Association.
• Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with one single membership.
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• A range of progressive health and wellbeing services.

How to be successful in this position:

• Hold the desirable qualification(s), training and experience, as outlined under the 'Success Criteria' in the Position Description (attached).
• Knowledge of digital tools (Content Management and Knowledge Management systems), including review and process improvements.
• Demonstrated ability to advise and apply knowledge of organisational requirements, policies and procedures.
• Demonstrated organisational, leadership and problem solving skills.
• Excellent customer service, communication and teamwork skills.
• Commitment to our organisational values and behaviours.

How to apply:

To apply, submit the following:

1. Your current resume
2. A document (maximum 2 pages) that addresses each of the Position Success Criteria listed in the attached Position Description. For each criterion:

• Use headings to identify which criterion you are addressing.
• Provide specific examples that demonstrate your skills, experience, and achievements related to that criterion.(Tip: tell us what you did, how you did it, and what the outcome was).

Important: Applications that do not address the success criterion may not be shortlisted.

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.

For further information:

Please contact Anne Cahill on (07) 4697 0222 within business hours.

Closing date:

The closing date for applications is Monday 28 April 2025 at 11.45pm.

About Council:

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city with a population of 178,500 and employs approximately 1,600 staff, dedicated and enthusiastic, about delivering excellent customer service to the community, residents, and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to gain experience your career.