• Permanent Full Time, 38hr week
• $40.08/hr base + Super (up to 14%) + Leave Loading
• Location: Fortitude Valley with hybrid and flexible working arrangements

There's No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionize the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

Our Digital & Information Group is growing, and we have an exciting opportunity for proactive Digital Project Support Officer to join our newly established Digital Applications Programs team.

Digital & Information is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. We drive Urban Utilities' digital & data strategy, oversee the digital portfolio, and manage IT, OT, data, IoT, security, infrastructure, system administration, network operations, and support services.

Reporting to the lead, the Project Support Officer role is responsible for supporting Digital & Information (D&I) to successfully deliver large scale, complex projects involving Digital and Information management and ICT. The role will be responsible for developing and implementing systems and procedures to improve work practises and the overall efficiency and effectiveness of D&I.

It is essential the Project Support Officer role works collaboratively to provide effective administration and project support, maintaining accurate and up to date administrative and project information, systems, and records in accordance with Digital & Information requirements. The Project Support Officer role will place emphasis on demonstrating initiative, flexibility and self-direction whilst undertaking supporting tasks, ensuring effective day to day operations are maintained.

About you:

• Demonstrated experience working within an ICT project environment, including risk management, reporting, budgeting, and work package coordination.
• Project Management work experience with knowledge of project management methodologies (preferably PRINCE2).
• Relevant Project Management qualification (PRINCE2 Foundation preferred) or equivalent.
• Strong communication, consultation, and facilitation skills, delivering clear and practical advice to customers in a project environment
• Analytical and problem-solving abilities, managing multiple priorities effectively.
• Team player with proven ability to build effective working relationships.
• Commitment to continuous improvement, safety, and customer service.
• Agile, innovative, and values-driven with strong decision-making skills.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We'd still encourage you to apply as we we're looking for the right human being for this role - it's about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. Speaking of which, here's just a sample of the benefits we offer our team:

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the 'Apply" to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at [email protected]

Job advertisement closes 9th April 2025