Join the Vibrant Team at Concentrix!

We are thrilled to announce openings for committed advisors to support our esteemed client, Australian Super. In this position, you will be the initial point of contact for clients, providing outstanding service and assistance with superannuation inquiries over the phone.

About Concentrix

Concentrix is a global leader in customer experience solutions, having a presence in Australia since 2014. With locations in Brisbane, Ballarat, Townsville, and the Gold Coast, we aim to excel in customer engagement, enriched by diversity, talent, and technology. Representing many well-loved brands, we are dedicated to delivering excellence for our team, clients, customers, community, and the environment. We cultivate a fun, forward-thinking, and inclusive work atmosphere, offering extensive training and support.

About Australian Super

Australian Super is the largest superannuation fund in Australia, managing over $335 billion in retirement savings for over 3.4 million members. Leveraging their size, expertise, and global reach, they provide the best investment opportunities for members. As a profit-for-member fund, all profits are reinvested for the members' benefit without distributing dividends to shareholders. Their decisions are focused on optimizing members’ financial retirement outcomes.

Reasons to Love This Role:

Incentive Bonuses: Enjoy a 3% bonus in addition to your salary.

Training Included: No previous call centre experience required, as we provide comprehensive training and continuous support.

Flexible Start Dates: Positions available starting in April and May.

Work-Life Balance: Monday to Friday work schedule from 8am to 8pm—take back your weekends!

Ideal Location: Modern office at 7 Tomlins Street, South Townsville with scenic views!

Variety of Roles: Opportunities available in full-time (38 hours/week) and part-time capacities.

Key Responsibilities:

Manage customer inquiries through inbound calls with efficiency.

Safeguard customer information while maintaining confidentiality.

Deliver exceptional service, ensuring a positive customer experience.

Direct customers to additional support when necessary.

Utilize different systems to resolve inquiries swiftly.

Adhere to regulatory security standards.

Qualifications:

Strong verbal and written communication skills.

Proactive and adept at problem-solving.

Comfortable with computer systems in a dynamic environment.

A collaborative team member who can also work independently.

Dedicated to providing excellent customer service.

Our Offerings:

Career Growth: 80% of our frontline managers are internally promoted.

Modern Office Setting: A lively workspace near Central Train Station and Queen Street Mall.

Wellness and Engagement: Benefit from our “dress for your day” policy and themed events.

Support Resources: Access to our Employee Assistance Program for added support.

Referral Bonuses: Earn limitless bonuses for referring talented individuals.

Exclusive Perks: Discounts on private health, technology, and more!

Celebrate your unique talents in a workplace that appreciates and nurtures them. Apply now to embark on an exciting journey with us!

We are eager to welcome game-changers from diverse backgrounds who are curious and eager to learn. Your inherent ability to assist others and exceed expectations will perfectly align with our mission and values.

A fun and unique workspace awaits your talent. Apply now!

Applicants must be at least 18 years old and possess full working rights in Australia, with the ability to pass background, police, and credit checks.