We're excited to expand our team and invite energetic individuals to join us in delivering exceptional customer service for one of Australia's largest superannuation funds, catering to over 3.4 million members. Be a part of a dynamic team and help shape the future!

Why You'll Love This Opportunity:

Incentive Bonuses: Benefit from a 3% bonus on top of your salary.

Comprehensive Training: No prior call centre experience required. We offer extensive training and ongoing support.

Flexible Start Dates: Opportunities available beginning in April and May.

Prime Location: Conveniently located in the heart of Brisbane CBD, right across from Central Station.

Work-Life Balance: Enjoy a Monday to Friday schedule, 7 am to 8 pm—weekends off!

Diverse Roles: Available for both full-time (38 hours/week) and part-time positions (30 hours/week).

Key Responsibilities:

Efficiently handle customer inquiries via inbound calls.

Maintain confidentiality and security of customer information.

Provide outstanding service to ensure a positive customer experience.

Guide customers to additional support when needed.

Utilize various systems to resolve inquiries promptly.

Comply with regulatory security standards.

About You:

Excellent verbal and written communication skills.

Proactive and quick to tackle challenges.

Comfortable using computer systems in a fast-paced environment.

A team player who can also work independently.

Committed to delivering exceptional customer service.

What We Offer:

Career Advancement: 80% of our frontline managers are promoted internally.

Modern Office Environment: A vibrant workspace near Central Train Station and Queen Street Mall.

Wellness and Engagement: Enjoy our “dress for your day” policy and themed events.

Support Resources: Access our Employee Assistance Program for additional support.

Referral Bonuses: Unlimited bonuses for referring talented individuals.

Exclusive Perks: Discounts on private health, technology, and more!

Embrace your unique talents in a workplace that values and nurtures them. Apply now to start your exciting journey with us!

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.