Make a difference in the lives of sick children and join our vibrant organisation as a Group Experience Host.

Who are we?

Ronald McDonald House Charities is one of the leading Global and Australian children’s charities supporting the ever-changing needs of seriously ill children and their families. In-line with its mission, Ronald McDonald House Charities Victoria & Tasmania (RMHC VIC & TAS) has dedicated more than 35 years to keeping families closer to their child with a serious illness who require treatment and support across Victoria and Tasmania.

What we're looking for:

We're seeking up to a casual Group Experience Host to work at our VIC Houses (Parkville, North Fitzroy, Clayton). The Group Experience Host role is responsible for facilitating the preparation of meals and other support for RMHC families, by hosting corporate and community groups in their group volunteering experiences. You will be part of the Corporate and Community Engagement team and will be hosting groups to deliver our Meals From the Heart, Baking with Love, Freezer Foods and Working Bee experiences.

This is a multi-site casual role.

What the role requires:

Ability to work across all locations - Monash (Clayton), North Fitzroy, Parkville houses

Flexibility to work a fluid roster driven by business needs

Availability to work evenings and some daytime shifts

A professional and values driven outlook in the workplace

Strong brand representation, and the ability to match and mirror to the tone of each group you hold

Ability to demonstrate empathy in catering to families and their needs in a complex environment

Ability to work autonomously or in teams – proven ability to work unsupervised

Ability to build high quality relationships to further advance beneficial partnerships

Data entry and administration

Event assistance as required

Current state-based Working with Children Check (WWCC) and Police Check; or willingness to obtain one

Who are you?

Aside from a fun, energetic, passionate human you will feel comfortable hosting groups of up to 10 people, assisting with cooking tasks and working bees, liaising with team members who work directly with families, and sharing the stories and impact of RMHC Vic and Tas. You will know how to speak with people from all walks of life and be able to draw out opportunities for future engagement and revenue growth. You will be our face of RMHC, representing our brand to corporate groups, with the aim to steward further on-going relationships.

Ideally, you'll have:

Excellent communication and engagement skills

Confidence in a customer service environment

Experience in fundraising or business development

Self-motivation and the desire to work autonomously

Competency in Office and basic computer skills

Why work for us?

Excellent salary packaging benefits

Employee perks such as a meals & entertainment card and retail discounts through RMHC Benefits

Access to discounted gym membership through Fitness Passport

Access to world class EAP - Sonder including nurse on call

Access to career growth opportunities, external corporate events and national conferences

Highly focused professional development and training

The chance to work with passionate, like-minded people who enjoy aligning with a vibrant organisation

The chance to make a difference in the lives of families with seriously ill children

Awesome role! I love it, how do I apply?

Sound amazing?! Please submit your CV with a cover letter (max 1 page) addressing the following items:

What attracts you to the role

Your experience with building high quality relationships from community to corporate environments

Why you feel this role is pivotal in brand representation for RMHC, especially to further advance beneficial partnerships

Your alignment with RMHC

For further clarity and/or a copy of the position description please contact [email protected]

Please note, applications without a cover letter that fail to address the above criteria will not be progressed.

We will start shortlisting and commencing the interview process as applications are received. The selection process will be progressed before the closing date, so to avoid disappointment, please submit your application as soon as possible. Due to the anticipated volume of applications, only applicants with cover letter addressing the criteria above will be considered in the recruitment process

Reasonable Adjustments

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact [email protected] and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience, and brand suitability and is consistently fair to all applications.

Our Safeguarding Statement

We keep children and young people safe in our spaces and do not tolerate any kind of abuse. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them. Every day, we aim to make children and young people feel valued, protected, and heard.

All roles are subject to compliance and reference checks and are subject to relevant state/territory legislation.