Customer Service Representative

Are you a customer-focused professional with strong communication skills and a knack for managing multiple priorities?
Join our client, a leader in their field, and be part of a dynamic team that keeps operations running smoothly.

What's on offer:

• $40/hour + Super on all hours and days | $68/hour + Super on Public Holidays
• Rotating Roster | Early Starts from 5 AM | Weekend Work Required
• Balcatta WA location

Key Responsibilities:

• Manage a high volume of incoming calls with professionalism and efficiency
• Deliver excellent customer service while managing expectations effectively
• Triage and process service requests via online systems, generating work orders for site action
• Liaise with internal teams and third-party vendors to schedule works and resolve issues
• Handle critical and priority requests with urgency and care
• Achieve individual performance targets and support overall team success
• Provide general administrative assistance and contribute to reporting requirements

What You'll Need:

• 1 to 3 years of experience in a customer service or similar role
• Strong communication skills and a positive customer-first mindset
• Experience using Customer Request Management (CRM) systems
• Proven ability to prioritise and manage time independently
• Critical thinking skills and attention to detail

Shift Pattern:

• Rotating roster with staggered shifts between 5 AM and 9 PM
• Flexibility to work alternate weekends is essential

About Evolve:
Since 2004, Evolve Talent has been supporting specialised talent in with connecting Australian businesses nationwide.

As an award-winning agency in 2022 and a current 2023 finalist, Evolve Talent is renowned and awarded for its 'Candidate Experience' and service delivery across its five specialised divisions, including Design & Construct, Healthcare, Manufacturing, Mining & Resources and Safety & Environment.

How to Apply:
Click APPLY and you will be contacted should you be shortlisted.

Evolve Talent is committed to providing equal opportunities for all. Aboriginal and Torres Strait Islander People are encouraged to apply.