DELIVER QUALITY CUSTOMER EXPERIENCES TO YOUR COMMUNITY

About the Customer, Communication, and Engagement Branch:

The Customer, Communication, and Engagement team connects our community of internal and external stakeholders with Toowoomba Regional Council’s key information. The team is passionate about creating great experiences through internal communication, customer service, marketing, community engagement and media liaison. You'll join a team of talented, creative and diverse individuals who understand that effective communication is essential in fostering strong relationships across the Toowoomba Region.

About the position:

The Customer Service Officer manages customer enquiries via telephone, counter, email and other channels to provide a high level of customer service.

• This is a permanent full-time position based in Clifton.
• The annual salary range for this position is $74,273.89 - $79,960.78 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
• Enjoy work/life balance with a nine (9) day fortnight and access to banked leave.
• Carparking provided.
• Professional development and learning opportunities.
• Salary sacrificing opportunities to boost your superannuation.
• Corporate discounts on selected private health insurance.
• Active social club – TRC Employee’s Association.
• Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with one single membership.
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• A range of progressive health and wellbeing services.
• Work in a safety-conscious organisation - home safe every day!

How to be successful in this position:

• Hold the mandatory qualification(s), training and/or experience outlined under the 'Success Criteria' in the Position Description.
• Relevant skills and experience in a similar position will be highly regarded.
• Exceptional customer service skills.
• Demonstrated written, verbal, interpersonal and teamwork skills.
• Strong organisational ability in a busy environment.
• Computer proficiency.

How to apply:

For full details of this position, please ensure you download the Position Description, which provides the position success criteria.

Please provide your current Resume and ensure you answer all of the application questions, providing scenarios from your work history to demonstrate your relevant experience, abilities, knowledge, and personal qualities. Responses that indicate “Refer to my resume” are not sufficient.

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note to have your application considered, ensure that you have followed the instructions outlined above.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.

For further information:

Please contact Lachlan Glenn on (07) 4688 6180 within business hours.

Closing date:

The closing date for applications is Sunday 27 April 2025 at 11.45pm.

About Council:

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city with a population of 178,500 and employs approximately 1,600 staff, dedicated and enthusiastic, about delivering excellent customer service to the community, residents, and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to gain experience your career.