Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. We are growing and looking for amazing Customer Service Officers to join our Brisbane team and this is your chance to make a meaningful impact through amazing customer experiences.

About Concentrix

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.

With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.

About the role

As a Customer Service Officer, you will be representing a government department as the frontline of the business. You will be tasked with handling both general and complex enquiries while using your excellent communication and problem-solving skills. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.

Key Role Details:

• Hourly rate of $27.77 + Super
• Monthly incentives of up to $480 (Up to $5,760 per year!)
• Full time - 38 hours per week
• Part Time - 4-day work week! Minimum 30 hours
• March Start Dates
• Full time paid training
• Monday to Friday rotating roster of 7am - 6pm. No weekends!
• Centrally located in the heart of Brisbane, 100 metres from Central Station

Who are you?

You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!

• Must be an Australian Citizen and at least 18 years of age
• Eager to work towards goals and targets
• Confident and capable in using computers and systems
• Passionate about customer service
• Keen to learn new skills and refine existing ones too
• Excellent verbal and written communication skills

What's in it for you?

• Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!
• Engaging and comprehensive paid training.
• A diverse and inclusive work environment
• Concentrix calendar of events
• Fantastic amenities: Shared employee space with Chill Out Zone, Table Tennis and PlayStation, Onsite 7-11, free barista-style coffee and fruit baskets delivered weekly

If you are excited to take on a new challenge and join a team that is creating game-changing journeys for employees and customers, APPLY NOW!

*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.