The job:

The Client Support Worker (CSW) works closely with KWILS’ Legal team and other members of the Support Services team to deliver culturally safe, trauma-informed, and high-quality support services and case management to clients accessing KWILS.

This role is essential in identifying, addressing, and resolving non-legal concerns, particularly those that heighten the risk of domestic, family and sexual violence. The CSW is also vital in promoting enhanced awareness of legal rights, facilitating access to justice, and assisting women to create and re-establish safety through client support.

What we're looking for:

Experience in community services, legal centres, or the DFSV sector

Knowledge of (or willingness to learn) relevant legislation and frameworks, including NT mandatory reporting and child protection laws

Understanding of DFSV dynamics, including trauma, coercive control, and the gendered nature of violence

Awareness of the complex barriers women face, especially those from diverse backgrounds

Strong verbal and written communication, with the ability to explain sensitive info clearly

Ability to build respectful relationships with clients and stakeholders from diverse communities

Confident in problem-solving and making decisions, including in crisis situations

Able to use sound judgment, maintain confidentiality, and uphold professional boundaries

What we offer:

Salary Packaging – Take home more pay with tax-saving benefits

Career Growth – Access training and a dedicated PD budget

Wellbeing Support – Free, confidential EAP services

Flexibility – We tailor roles to fit your needs

Inclusive Culture – Join a diverse, supportive team

Ongoing Learning – Keep building your skills

Office Perks – Morning teas, team lunches, potlucks, and more!

To learn more about KWILS or to view the full list of job requirements, please give us a call on 08 8972 1712 or drop in for a chat - Level 1/16 Katherine Terrace, Katherine, NT, 0850.