Queensland Fire Department

Status: Temporary Flexible Full-time

Tenure Period: 6 Months

Possibility of Extension: Yes

Classification: AO6

Salary: $4,437.00 - $4,738.00 per fortnight

Division: Strategy and Corporate Services

Region/Directorate: Information & Technology

Work Unit: Frontline IT Solutions & Services

Location: Kedron 4031

Closing Date: Midnight 27 April 2025

Reference No: QLD_QFD_20773_25

Current Queensland Fire Department employees and volunteers must apply via their internal careers site

About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is committed to reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.

Purpose of role

The QFD Information and Technology Directorate support the department’s operations and organisational capability by facilitating, developing and managing technological solutions and initiatives. As part of delivering quality services our vision is to make Information, Communication and Technology (ICT) simplified, smarter, connected and user-friendly. Our teams are responsible for ICT investments, governance, portfolio, projects and assurance activities, including the implementation of transformation programs through IT planning, change management and advice, and provisioning of reliable, secure and fit-for-purpose IT solutions that achieve optimal outcomes and enable operational front line and corporate services to deliver on their capabilities and organisational objectives.

The role of the Senior Change Analyst [ICT Projects] is responsible for facilitating and coordinating organisational change management activities to ensure smooth transitions and successful implementation of key ICT Projects. You will be involved in stakeholder engagement, change impact and training needs analysis and well as the development of change, communication and training plans. This position offers a challenging and rewarding opportunity to play a pivotal role in enabling QFD ICT initiatives.

Key requirements

Highly desirable requirements

Demonstrated experience as a Change Analyst on complex ICT-enabled organisational change projects and ability to collect, extract, interpret and analyse data to report on and provide sound recommendations and advice.

Demonstrated knowledge and understanding of best practice change management principles, methodologies, tools and the QFD Approach to Change framework.

Ability to integrate change management activities into overarching ICT project management methodologies such as PRINCE2 Agile and human-centred design ways of working.

Experience in conducting change impact assessments and developing change, communication and training plans and other related documentation.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

Develop and implement comprehensive change management plans that consider the unique challenges and opportunities for the QFD workforce and that will enhance staff capabilities, enable adoption and embedding of the change.

Collaborate with project teams to integrate change management activities into overall project plans and develop and deliver effective communication that fosters a collaborative and adaptive culture of continuous improvement.

Provide advice and work collaboratively with business and project stakeholders to plan and conduct change impact assessments and identify change activities that will address the impacts, risks and issues associated with people, process and technology change.

Design and implement high-level communication strategies to ensure business requirements are translated into documentation and fit-for-audience communication artifacts are developed to support organisational change activities.

Build and maintain strong relationships with internal and external stakeholders to ensure business impacts and concerns are well understood and effective change management and engagement activities are planned, scheduled and delivered.

Conduct training needs analysis for impacted stakeholder groups and support the development of training plans to ensure that transformation strategy and transition planning meet program objectives.

Develop and implement evaluation activities related to stakeholder engagement, change readiness, training delivery and communication to manage stakeholder expectations, generate buy-in to the solution, and ensure organisational alignment.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor(leading self)

Vision

Stimulates ideas and innovation

Leads change in complex environments

Results

Builds enduring relationships

Drives accountability and outcomes

Accountability

Fosters healthy and inclusive workplaces

Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

Respect

Integrity

Courage

Loyalty

Trust

To find out more about the behaviours and competencies required for this role, visit Leadership competencies for Queensland | For government | Queensland Government

Want more information?

Please contact Peter Mann, Executive Manager Rural Fire Services IT Solutions on phone 0497131611 or email [email protected].

You can also visit our website to find out more information about joining our team.

How to apply

Please refer to the QFD Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply for this role and contact us to discuss any reasonable adjustments if required.