Entry Level Insurance - Inbound Retention

• Located in Parramatta CBD - close to public transport, shopping and cafes
• Full time permanent opportunities with hybrid flexibility
• Begin a career in a stable industry where you are making a difference to Australians!
• 3-4 months of training provided in modern state of the art office
  
• Hours: Monday to Friday between 9.00am - 6.00pm

• Start date: May 2025

About the company:

Our client is Australia's largest not for profit private health insurance provider. With countless years in Australia, they continue to deliver more benefits to their members and have members at the forefront of their mind, making health care understandable, affordable, high quality and customer centric.

About the role:

This is a permanent - full-time customer service & sales call centre opportunity, reporting to the Retention's Team Leader.

You will be responsible for maximising call opportunities to promote and retain existing members who wish to cancel and win back members who have left the fund by managing member issues and price, product or claim related concerns.

• Handling inbound and outbound calls from members who have cancelled or indicated they wish to cancel with the aim to retain their business
• Deliver exceptional service by demonstrating members needs are understood and handled
• Work towards KPIs and service targets and ensure adherence to compliance

Your skills & experience:

• Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
• Excellent written and verbal communication skills
• Problem-solving skills whilst working under pressure
• Ability to work well within a team
• Passion for serving customers

Benefits & rewards:

• Guaranteed 9.5% shift loading on top of your salary package
• Flexibility with hybrid work from home structure
• Comprehensive training and development
• 50% discounts across all policies
• Dynamic, vibrant & passionate team who celebrate the small and large wins together
• Reward & recognition programs with long term career prospects

If this sounds like you, hit apply now or please email [email protected] with your updated CV.

NB. This role is open to Australian Citizen or P.R.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.