About Us
Home in Place is a nationally recognised and innovative Community Housing Provider who is passionate about delivering the best outcomes possible for our tenants. Our mission is to see that all people have appropriate and affordable shelter.

About the role
We are currently seeking a Housing Access Officer to join our team located in Muswellbrook on a full time basis.

Responsibilities include:

• Managing the intake, assessment and approval process for new applicants to the Social Housing Register and internal requests for transfer;
• Facilitating the delivery of Temporary Accommodation;
• Facilitation of the Start Safely Program and Domestic Violence Support;
• Facilitate and/or deliver Private Rental Assistance products;
• Providing relevant stakeholders with information on applying for and access Housing Services for their clients;
• Responding to telephone, written, email and face-to-face enquiries regarding Housing Services
• Maintaining up to date knowledge of legislation and guidelines and working relationships with other community services;
• Demonstrated commitment to working across the business to provide the best outcomes for tenants and our organisation;
• Strong problem solving skills;
• Effective time management and prioritisation.

Essential Selection Criteria
To be considered for the role, you must address these criteria in your application.

• Experience working with vulnerable clients;
• Experience working in the Family and Domestic Violence space or strong knowledge of the sector (desirable);
• Demonstrated highly developed organisation skills and the ability to undertake tasks independently;
• Well developed and effective interpersonal, de-escalation and communication skills;
• Demonstrated understanding of sustainability through contributing to more efficient workplace processes;
• Qualifications in Community Services;
• Computer literate with the ability to use the Microsoft Office suite;
• Current drivers licence.

Job Benefits
In addition to an attractive salary package the successful applicant will also have access to:

• Salary packaging of $15,900 tax-free pay per fringe benefit year to increase your take home pay
• Annual training allowance and paid study days
• Paid Birthday Leave
• Flexible working arrangements with options for fortnightly or monthly RDOs
• Discounted gym membership
• Free, confidential counselling services via our EAP

How to apply:
When applying, please ensure you address the key selection criteria as part of your application.

Confidential enquiries may be made by contacting our HR Team on 02 4920 2600 or emailing [email protected]

Applications reviewed on receipt.

At Home in Place, we are committed to upholding our values of sustainability, empowerment and collaboration. Our hiring process focuses on merit, skills, and potential, ensuring that each candidate is evaluated fairly and objectively. We welcome applicants regardless of age, gender, race, ethnicity, religion, disability, or any other characteristic protected by law. Our goal is to create a workplace that not only respects but also celebrates the unique perspectives and talents of each individual.

Home in Place is committed to upholding the highest standards of child protection, including fostering a safe and secure environment for all children.
Please note, agency referrals will not be accepted for this role.