About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The role

The Customer Care Rep will provide assistance to customers in a professional manner while maintaining a positive attitude at all times. The CCR will respond to customer questions regarding product information, order status, billing and payment issues as well as resolve any service issues related to their accounts.

How will you CONTRIBUTE and GROW?

Provide timely, accurate, courteous responses to incoming calls and emails

Liaise with ALH states staff to resolve customer enquiries

Identify opportunities for improvement within the department and working collaboratively with other departments to implement solutions

Maintain thorough and accurate records of customer interactions and transactions

Process and follow up after call requests via email, telephone and direct in a timely accurate and efficient manner

Are you a MATCH?

Passionate about providing exceptional Customer Service and building relationships over the phone

Previous experience in a contact centre desirable but not essential as training will be provided

Excellent phone manner

Strong attention to detail and accuracy

Administrative and Sales experience (desirable)

Computer literate with the entire google suite

Strong verbal and written communication skills

A ‘can-do’ attitude aligned to the continuous improvement of our customer experience strategy

If this sounds like you, we would love to hear from you! This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow.

We offer:

Employee benefits + free onsite car parking

14 weeks paid parental leave

Family and social activities

A professional environment with a focus on wellbeing

Salary Continuance Insurance

Local and global opportunities

Health and wellbeing initiatives

Retail discount programs with over 350 retailers

Employee social events

One paid volunteering day each year

Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

APPLY NOW!

As part of the pre-employment process, potential employees are required to undertake background checks applicable to the requirements of the position i.e., reference checks, medical check, police check, and Australian working rights confirmation.