Born from a bold vision, this premier student accommodation brand was created with a single-minded focus: to elevate the student experience to new heights. Since its inception in 2020, the brand has quickly become a standout in the Purpose-Built Student Accommodation (PBSA) sector, operating under the guidance of a well-established parent company.

With a strong and expanding presence across Australia, their goal isn't just to provide accommodations but to redefine the student living experience, setting new industry standards along the way.

They're on the hunt for a dynamic and experienced Operations Assistant to take charge of a brand-new student accommodation property in the Inner-City.

The Perks

• Potential for advancement within the company, with pathways to management roles
• The property is modern and well-equipped, with access to the latest technology and resources
• Monday to Friday role - Keep your weekends free!
• Opportunities for training and skill enhancement in customer service and management
• Enjoy strong support from a dedicated department
• $85k package on offer for the right candidate

The Position

In the role of Operations Assistant, your responsibilities will include:

• Assist staff and prospective residents, delivering exceptional service and exceeding expectations
• Provide support to other staff members when issues arise, ensuring timely resolution
• Implement and maintain policies and procedures that ensure smooth office operations, relying on team efforts for results
• Address inquiries with professionalism, demonstrating a "We Care" attitude, especially regarding the education sector
• Surpass customer service standards to ensure a positive student experience
• Manage access to keys and ensure secure data management
• Track progress in filling vacancies and provide regular updates to management.
• Maintain relationships with universities, agents, and key occupancy drivers

The Person

The ideal candidate for the role of Operations Assistant will have:

• Previous experience in a customer experience role preferable in the Purpose-Built Student Accommodation or Hospitality space. Candidates from a serviced apartment or hotel background are also welcome.
• Bilingual in Mandarin and/or Cantonese preferred but not essential
• Current NSW Certificate of Registration or Real Estate Licence preferred
• First class communication and customer service
• Strong conflict resolution and problem-solving ability
• Impeccable personal presentation
• The ability to work as part of a team or unsupervised
• Valid driver's licence and reliable vehicle

Apply in Strict Confidence

Submit your CV by hitting APPLY NOW or contact:

Caroline Stark

Email: [email protected]

Mobile: 0412 386 631

For a quicker response, please text or call. We're available outside of business hours! No CV? No problem! We're happy to have a confidential discussion with you regardless. Rest assured, we will never inform your employer that you're exploring new opportunities.

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