Customer Service Officer

Permanent Full Time Role

7am to 3.30pm M-F

Employer of Choice in Carole Park

My client is a leading industrial manufacturing and B2B distribution business in Carole Park.

Due to the continued growth of the business, they are looking to appoint an additional customer service officer to their team.

About the Role

Key responsibilities include:

Providing exceptional customer service and follow up over the phone and via email.

Entering sales orders, checking stock levels and providing delivery timeframes.

Generating template quotes (after training).

Generating Bills of Materials (BOM's - after training)

General Sales Support including supporting the external sales team.

General Data Entry (Windows based ERP system)

Other Administrative tasks as required.

Working harmoniously with other team members.

About You

In order to be successful for this position you should possess:

Exceptional customer service, written and verbal communication skills.

Good attention to detail and data entry skills.

Strong problem-solving and analytical skills.

Intermediate level Excel and MS office skills (role would suit someone who likes maths)

Good level of computer literacy.

A can do attitude.

The ideal candidate will have experience in a B2B customer service role, preferably with a manufacturing business, although we are not concerned about what type of manufacturing it is.

My client is a blue collar manufacturing business and this role would suit the type of person who is comfortable dealing with blue collar employees and customers in general. The culture of the business is one where people work hard and are respectful but also have fun and don't take themselves too seriously.

This is a new office based role.

Role has been readvertised due to unforeseen circumstances, please feel free to reapply.

Preference will be given to candidates living with a 30 min commute of Carole Park and due to the lack of public transport, you must have access to vehicle unless you live very closeby.

In return, we can offer a competitive annual salary plus biannual bonuses and ongoing training and development.

If this sounds like you, please apply via this website quoting reference CSO425CP or call Mark on 0434 644970.