About Us

Gryphon Psychology is a leading EAP provider of psychological services within the mining, resources and industry workforces in Australia. Our company values of excellence, agility, collaboration, integrity and accountability drive us to achieve meaningful outcomes for our clients.

Gryphon provides services to approximately 200 clients across Australia, supporting approximately 100,000 employees and their immediate family members.

Gryphon is currently recruiting for an experienced, exceptional and dedicated EAP Services Coordinator to join our team in our Fortitude Valley office. This is a busy and challenging role, with plenty of variety and is for an immediate start. Intermittent travel may be required between Brisbane (Regional office) and Mackay (Head Office) potentially once per year for professional development and team building purposes.

About the Role

The EAP Services Coordinator is one half of a 2-person team, responsible for providing administrative support to the Business Manager, with regards to Corporate Client Management, as well as providing support to all other managers as required. Under the guidance from the Business Manager and collaborating to ensure the timely preparation of EAP Services as well managing the adhoc demands of requests for additional Formal Services on a daily basis.

Key Duties:

· Administer EAP Contracts, Reporting, Reviews, Onboarding new corporate clients, and Annual review updates, including system updates as required.

· Respond to general EAP requests, queries, and new business enquiries in the Business Manager’s absence.

· Liaise with internal Clinical Managers, and coordinate ongoing corporate client’s onsite programs, including logistical planning, and reporting.

· Formal Services – Timely action and response to corporate client’s request for services, including Critical response, Fitness for Work referrals, Conflict Resolution, Supervisor Support, and Better Sleep programs.

· Adhoc duties and projects as required by the Business Manager, and the business’s requirements.

Essential requirements:

· Minimum 3 years’ experience working in a similar customer service role.

· A professional and mature attitude and ability to adhere to strict confidentiality and privacy requirements.

· Exceptional verbal and written communication skills with an ability to interact with corporate clients positively and empathetically.

· Exceptional organisational and work coordination skills.

· Ability to work autonomously and as part of a team.

· Highly motivated and flexible in their work attitude.

· Experience working with Microsoft Office 365, TEAMs and Zoom video platforms, online billing systems and reporting dashboards.

‘Meet the Team’ via https://gryphonpsych.com.au/careers/ and have a look at our website via http://www.gryphonpsych.com.au

If this sounds like you, along with your resume, please provide a cover letter highlighting your experience to suit the role, your availability and motivation to join our team!

We will be reviewing applications and conducting interviews immediately, and appreciate receipt of your application at your earliest to be considered.

· Gryphon Psychology is an equal opportunity employer.

· Performance review at 6 months / then Annually.