About the Company

As one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website at www.msssecurity.com.au

Culture

Our employees enjoy working with MSS because we:

• Have a high people and culture focus;
• Offer extensive development and progression opportunities;
• Provide stability and certainty in a role;
• Work collaboratively together and are high achievement focused;
• And because we know how to have fun whilst getting the job done.

MSS Security is looking for a dedicated and professional Concierge Security Officer to join our team as a Full Time Reliever at a Data Centre located in the CBD. This crucial role combines high-level security management with exceptional customer service, strong communication skills, and a proactive approach to security and client interaction.

The position offers a Level 4 pay rate of $28.02 per hour, plus super and shift penalties where applicable.

Key Responsibilities:

• Oversee and manage security systems, including CCTV and alarm monitoring.
• Provide exceptional customer service, assisting clients, and visitors with a friendly and professional approach.
• Respond effectively to emergencies, incidents, and security breaches, following MSS Security's Standard Operating Procedures.
• Prepare clear and concise reports detailing incidents and security-related activities.
• Multitask effectively, balancing security duties with customer-facing responsibilities, and prioritising tasks based on urgency.
• Maintain professional email communication with clients and staff, ensuring timely and accurate responses to inquiries and issues.

Ideal Candidates will have:

• Prior experience using Gallagher is highly desirable
• Excellent multitasking abilities and the capacity to manage multiple responsibilities simultaneously.
• Strong written and verbal communication skills, including the ability to send clear, professional emails.
• A customer-oriented mindset with a focus on delivering high-quality service.
• Proven experience in a security or concierge role, ideally in a corporate or data centre environment.

Requirements:

• Full Australian Working Rights.
• Valid Victorian Security Licence .
• Certificate II in Security Operations (or higher).
• Valid Victorian drivers licence.
• Current First Aid and CPR.
• Flexibility to work up to 12-hour rotational shifts, primarily weekdays (Monday to Friday).

How to apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.

To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.