Suncare is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:

Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic

Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better.

About the role:

As Team Leader - Care Partner, you will play an integral role in the Support at Home program delivered by Suncare and ensure the achievement of positive customer and organisational outcomes through effective leadership of high performing Care Partner teams located in the Rockhampton region.

Suncare is committed to fully embracing the digital experience and creating a flexible workforce that is agile in meeting the changing needs of our customers and staff. We offer hybrid work arrangements that allow for a balance between working from our Rockhampton office and from home, with an expectation of in-office attendance at least three days a week.

This opportunity is available as a permanent full-time position.

More about the role:

An established leader, you will empower your team through regular, effective communication and opportunities for professional growth and development. Play a pivotal role in growing your team through recruitment and onboarding of new Care Partners. Keeping your own skills current, from time to time, you will also maintain a small case load of Support at Home customers.

Your team will deliver applicable funding programs within industry guidelines and standards, legislative requirements. You will drive best practice initiatives via your involvement in customer documentation audits, budget management, complaint management, and risk management activities.

What you will bring to our team:

Your highly developed customer service and interpersonal skills will be valued and essential in this role. You will demonstrate an ability to achieve efficient and effective customer outcomes and the ability to build positive, effective relationships with internal and external stakeholders, including working with a wide range of services and groups. You will also ideally possess:

A tertiary qualification in social/human services or equivalent industry experience

Demonstrated knowledge of community sector support services (including high level experience and knowledge of aged care funding and case management)

Excellent communication and organisational skills

Experience in leading, managing and supervising a coordination level team, with the ability to provide effective mentoring and coaching

A valid Driver's Licence

What we can offer:

At Suncare our people really are our greatest asset. We offer:

NFP salary packaging benefits

Flexible work options

Fitness Passport + health and wellbeing programs

Employee Assistance Program

Comprehensive induction plus ongoing training and development opportunities

Career progression opportunities

Advanced technology to support you in your role

Suncare shirts/blouses provided

To be part of a supportive team in a rewarding, growth industry

Apply Now!

Ready to join our team of over 750 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.

As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks.

We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website http://www.suncare.org.au

Applicants may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003.

Suncare is an equal opportunity employer.