Manager Regulatory Education

Grade: Clerk Grade 11/12
Salary: starting at $145,378 + superannuation
Duration: Fulltime, temporary up to 31st January 2026
Location: Parramatta - 2-3 days minimum in the office, other offices may be considered with travel required to Parramatta as needed

Closing Date: Monday 21st April 2025 [9:59AM]

Are you passionate about ensuring NSW Fair Trading stakeholders are properly educated and informed about their regulatory needs, roles and responsibilities? The Regulatory Education team, within the Regulatory Engagement & Education directorate, is looking for an experienced Manager Regulatory Education until 31st January 2026

About the team

• The team is the central coordination point for all external NSW Fair Trading communications and works in partnership with internal Fair Trading teams and a central Brand, Digital & Communications team to ensure external communications are delivered on time and at a high standard.
• No two days are the same! You'll be leading and managing the development of content for NSW Fair Trading's electronic newsletters, campaigns, social media and website.
• If you thrive in working in a fast-paced environment, have solid communications skills and great leadership experience, we want to hear from you!

What we're looking for

• You have demonstrated experience in managing staff to develop and implement external communication and education projects.
• You are an excellent writer and reviewer and can deliver information across multiple communication channels, including digital content, for a diverse range of community and industry audiences.
• You are highly organised with strong skills in planning and prioritising communications across multiple industry sectors, and you maintain a positive and calm approach in a fast-paced environment with many competing priorities.
• You are experienced working on high profile and complex projects, constantly negotiating obstacles and finding innovative solutions collaboratively under pressure that deliver results for the agency.
• You have outstanding stakeholder engagement skills and build collaborative relationships with a wide range of internal and external stakeholders and use your network to achieve positive business outcomes
• You prepare and/or contribute to high level briefings, submissions, discussion papers, reports project proposals and correspondence for senior officers, ensuring responses and recommendations are consistent with organisational policies and procedures
• You maximise business outcomes by developing a high performing culture and high levels of staff engagement through coaching and mentoring of team members, enabling behaviours aligned with corporate values, and active application of performance management.
• You have a passion for consumer rights and regulation!

How to apply
Please submit your CV and a cover letter of no more than 2 pages demonstrating your capability for the role. Please note that a comparative assessment will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 21st April 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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