Feros Care is a leading provider of aged care, disability support services, and innovative community programs across Australia. With a strong commitment to enhancing the lives of older Australians and individuals with disabilities, we pride ourselves on delivering compassionate and high-quality care tailored to individual needs.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

Are you a quality champion with a passion for community aged care? At Feros Care, we're on a mission to reimagine ageing, and we're looking for a Quality Manager, Community Services to join our team and help shape the future of safe, high-quality, people-first care.

What You'll Be Doing (aka your impact):

Quality & Risk Management

• Lead quality audits and assurance activities, identifying gaps and driving improvement.
• Collaborate with our Quality Assurance Officer to turn data and risks into action.
• Ensure compliance with Aged Care Quality Standards, incident reporting, and governance frameworks.

Continuous Improvement

• Embed a culture of innovation and learning across community services.
• Review and refine care protocols, ensuring evidence-based, safe, and effective practices.
• Keep quality at the heart of everything-from reporting to day-to-day service delivery.

Clinical Leadership & Support

• Provide expert advice on complex clinical matters and high-level complaints.
• Partner with leaders to upskill teams and support staff across clinical and non-clinical roles.
• Deliver engaging education sessions to boost knowledge, confidence, and capability.

Documentation & Compliance

• Oversee policy, process, and procedure updates for the Community Division.
• Ensure accurate, timely documentation and prepare for audits and accreditation.
• Represent Feros Care on committees and ensure we're always audit-ready.

Team & Culture Building

• Lead and support your Quality Assurance Officer with purpose and positivity.
• Collaborate across teams to deliver high-quality, person-centred care.
• Champion our values and bring a fun, proactive energy to everything you do.

About You:

• Experience in quality, risk, or clinical governance within aged care or community services.
• Strong leadership skills with a passion for mentoring and continuous improvement.
• Knowledge of Aged Care Quality Standards and compliance frameworks.
• Excellent stakeholder engagement and problem-solving abilities.

Essential Skills, Experience, and Knowledge:

• APHRA Registered Nurse or Allied Health professional with experience in community aged care.
• Strong communication skills, including negotiation, facilitation, and report writing.
• High level of initiative, motivation, and the ability to manage competing priorities.
• Strong computer skills and ability to navigate digital systems effectively.

Qualifications, Certificates, and Registrations:

• APHRA clinical registration (Registered Nurse or Allied Health professional)
• Current Australian Driver's Licence and/or access to reliable transport.
• Ability to travel interstate as required to support regional teams.

Desirable Criteria:

• Relevant post-graduate qualifications or equivalent experience.
• Experience in project development and implementation
• Background in managing quality systems, assurance, and audit activities in aged, disability, or healthcare sectors.

The Benefits:

• Flexible Working Arrangements
• Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2,650 per annum tax free)
• Employee Benefit Discount Program "Reward Gateway"
• Private Health Insurance Discount (Medibank)
• Up to 9 weeks paid parental leave (for eligible employees)
• Access to Fitness Passport

At Feros Care, we don't just tick boxes-we set new standards. We're curious, kind, and deeply committed to helping people live bold lives. If you're ready to lead with heart, drive real change, and have a little fun while doing it-we'd love to hear from you!

Apply now and help us reimagine what quality looks like in community care!

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact [email protected] or call our team on 07 5669 0559 (Option 3-Recruitment). When Successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia.