About the role

An exciting opportunity has arisen for an experienced Assistant Manager to join the team at the ALH Group - Mermaid Waters Hotel in Mermaid Waters, Queensland. In this full-time role, you will be responsible for supporting the Hotel Manager in overseeing all aspects of the hotel's operations to ensure exceptional customer service and a positive guest experience.

What you'll be doing

Assisting the Hotel Manager in the day-to-day management of the hotel, including staff scheduling, budgeting, and financial reporting

Providing leadership and direction to the hotel's team, ensuring all staff are trained, motivated, and delivering high levels of customer service

Monitoring and improving hotel operations, procedures, and policies to enhance efficiency and the guest experience

Handling guest enquiries and complaints in a professional and effective manner

Ensuring compliance with all relevant health, safety, and licensing regulations

Participating in the development and implementation of marketing and promotional strategies

Representing the hotel at industry events and building relationships with key stakeholders

What we're looking for

Extensive experience in a similar Assistant Manager or Duty Manager role within the hospitality industry

Strong leadership and people management skills, with the ability to inspire and motivate a team

Excellent customer service skills and a commitment to delivering a high-quality guest experience

Proficient in financial management, including budgeting and reporting

Thorough understanding of hospitality operations, policies, and procedures

Excellent communication and interpersonal skills

Adaptable and able to work effectively in a fast-paced, dynamic environment

What we offer

The ALH Group is a leading hospitality company with a strong reputation for excellence. We offer competitive remuneration, opportunities for career advancement, and a supportive and inclusive work environment. Our commitment to the wellbeing of our employees is reflected in our range of benefits, including health and wellness initiatives, and flexible work arrangements.

About us

The ALH Group is one of Australia's largest owner-operators of licensed hotels, with a portfolio of over 365 venues across the country. We pride ourselves on delivering exceptional hospitality experiences, and are committed to creating a positive and inclusive work culture for our employees.

If you are an experienced Assistant Manager looking for your next challenge, we encourage you to apply now.