Treatment Coordinator – Empowering Confidence and Potential

Location: Mulgrave, Victoria

Sector: Healthcare – Full training provided (Dental experience preferred but not essential)

Introduction

Mulgrave Dental Group is a leading healthcare provider committed to delivering exceptional patient care through professional excellence and a focus on human transformation. Our purpose is to enable individuals to realise their potential through renewed confidence, beginning with the power of a healthy smile.

We are seeking a highly capable individual for the role of Treatment Coordinator. This position is ideally suited to professionals with a strong background in dental industry, customer service, client relations, or sales who are now looking to transition into a purpose-driven healthcare role.

Position Overview

The Treatment Coordinator acts as a critical liaison between our clinical team and patients. The role involves providing personalised support to patients, ensuring they understand their treatment options, and facilitating a seamless experience throughout their journey with us.

This role requires a strong service orientation, organisational capability, and excellent interpersonal communication skills.

Key Responsibilities include:

Establishing rapport and trust with new and returning patients

Communicating treatment plans with clarity and professionalism

Facilitating patient understanding of financial options and processes

Scheduling and coordinating appointments to align with treatment timelines

Maintaining a high standard of service and operational efficiency

Providing administrative and communication support to the clinical team

Candidate Profile

We welcome candidates from diverse professional backgrounds who demonstrate high levels of emotional intelligence, professionalism, and a commitment to service excellence.

Ideal attributes and experience include:

Minimum 4–10 years of experience in a client-facing or service-oriented role (e.g., customer service, sales, hospitality, patient coordination)

Exceptional verbal and written communication skills

Ability to manage multiple priorities with precision and professionalism

Proven experience building trust and rapport with diverse individuals

Demonstrated commitment to continuous learning and career development

A sincere interest in contributing to a purpose-driven healthcare environment

A formal tertiary qualification is not essential. Full training will be provided for the successful candidate.

Why Join Mulgrave Dental Group?

At Mulgrave Dental Group, we prioritise both clinical excellence and meaningful patient outcomes. Our workplace culture is collaborative, supportive, and focused on growth. We understand that our team is central to our success and we invest accordingly in their professional development and wellbeing.

We offer:

A structured onboarding process with comprehensive dental training

Competitive remuneration and performance-based incentives

Access to ongoing professional development and mentorship

A positive, team-oriented environment with strong leadership support

Opportunities for long-term career growth within the organisation

The ability to contribute to life-changing patient outcomes on a daily basis

Our Purpose

Mulgrave Dental Group exists to enable human potential through confidence. We do this by restoring smiles and providing patients with a renewed sense of self-worth. This purpose extends to our team: we aim to foster an environment where you too can grow, contribute meaningfully, and realise your full professional potential.

Application Process

We invite qualified candidates to submit their resume and a brief cover letter outlining their interest in the role and relevant experience. Applications will be treated with strict confidentiality.