Join Nurse Next Door and Make Lives Better!

Position: Scheduling & Administration Officer

Location: South Brisbane, QLD

About Us: At Nurse Next Door, we're not just another home care company - we're a passionate team dedicated to Making Lives Better for seniors and individuals with disabilities across Australia. Our commitment to our four core values: Admire People, Find a Better Way, WOW Customer Experience, and be Passionate About Making a Difference allows us to transform the experience of Australians seeking home health care and sets us apart as leaders in the aged and disability home care sector. Join us in our mission to transform lives and redefine home care with heart.

Role Overview: As a Scheduling & Administration Officer, you'll play a pivotal role in ensuring our clients receive the best possible care by managing schedules and providing essential administrative support. Your attention to detail, exceptional communication skills, and dedication to operational excellence will contribute to the growth and success of our South Brisbane team.

Key Responsibilities:

Efficiently manage scheduling for Caregivers/Nurses, including shifts, changes, and client requests.

Utilize Alayacare to assign employees to client visits based on availability and client needs.

Maintain accurate and up-to-date records in Alayacare and Care Central.

Provide outstanding customer service to clients and caregivers, handling inquiries and scheduling changes promptly and professionally.

Collaborate with Care Designers and Care Ambassadors to ensure optimal client-Caregiver/Nurse matches.

Support operational staff and Franchise Partners by identifying workforce needs and gaps.

Qualifications:

Strong organizational skills with meticulous attention to detail.

Excellent communication skills, both written and verbal.

Proficiency in G-Suite products (Docs, Sheets, Calendar).

Ability to prioritize tasks and remain calm under pressure.

Previous experience in scheduling, administration, or customer service preferred.

Familiarity with healthcare or home care services is advantageous.

Knowledge of Alayacare or similar scheduling software is a plus.

Why Join Us:

Be part of a dynamic team that values compassion, professionalism, and Making Lives Better

Opportunity to make a meaningful impact in the lives of clients and caregivers.

Competitive compensation and benefits package.

Ongoing training and development opportunities to support your career growth.

Collaborative and supportive work environment with opportunities for advancement.

How to Apply: If you're passionate about making a difference and thrive in a fast-paced, client-focused environment, we want to hear from you! Please submit your resume and a cover letter outlining why you're a perfect fit for the Scheduling & Administration Officer role at Nurse Next Door South Brisbane to Olivia Peate via email or clicking apply now button below!

E: 💌 [email protected]

P: 📞 0405 910 820

Join Nurse Next Door and help us create happier aging experiences for our clients every day!