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Client Implementation Executive

iSentia
Redfern, NSW
A$60,000-$65,000 p/a
Sales
Full-time
On-site

Posted 2 days ago

  • The Client Implementation Executive is the key point of contact for new clients to be onboarded in line with contract expectations . The Client Implementation Executive will be the first point of contact for a new client to commence a contractual relationship with Isentia. They will initiate and take ownership of the complete onboarding process, provide training and support for the range of Isentia services as per the contractual arrangements and work to provide the highest level of service for our clients as they commence their partnership with Isentia.

    Responsibilities:
  • Establishes and maintains strong relationships through client contact during the onboarding and implementation process.
  • Provides support and training on Isentia platforms and services, allowing clients to optimise their service
  • Strong attention to detail to ensure that the new client is onboarded in accordance with the contractual relationship
  • Performs tasks as required with a high level of accuracy, professionalism and efficiency,
  • Ensures a positive client experience is maintained at all times and client satisfaction is delivered.
  • Performs tasks as requests to assist the team in delivering consistent, high quality service to clients during their onboarding journey.
  • Provides insight into client’s briefs, including return and billing trends.
  • Service clients according to client segmentation.
  • Collaborates with Client Solutions Directors ( CSDs ) and Account Managers (AMs) to ensure the client onboarding timelines are followed adhering to client specifications.
  • Identifies opportunities and upsell additional content or services outside of a client’s brief across all media types are shared with the Commercial Team.
  • Creates, maintains and updates client profile
  • Prepares and submits reporting as required.
  • Develops strong and effective working relationships within the Commercial Team and colleagues at Isentia to ensure growth in their respective client lists.
  • Ensure successful communication and accurate transfer of information, works with all areas of the business, to achieve successful outcomesProvides colleagues in the Commercial Team with regular updates on major client activity and feedback, product development opportunities, competitor activity etc.

    Qualifications:
  • Tertiary qualifications preferred but not essential (ideally in Comms or Business)
  • Strong research and research and analytical skills. Ability to build and develop client relationships. CRM skills desirable
  • PR /Media background. Previous experience working in a sales environment is desirable.
  • Strong client service focus. Self-motivated and results driven. Digital/Social media savvy. Keen interest in news and current affairs. Ability to work to deadlines and under pressure. Team Player.
  • Computer literacy - MS Word and Excel, Databases. Able to adapt quickly to new technology. GSuite knowledge desirable

About iSentia

Melbourne, VIC, Australia

Who we are

Starting out as a small Australian family business nearly 32 years ago, Isentia has become a global leader in delivering crucial business intelligence, operating in 18 offices across the Asia-Pacific.

The Isentia story is a compelling tale of how passionate people had the drive to innovative, creating technologically advanced search products that are today used by over 5,000 clients around the world.

Source: This is an extract from the company's own website.

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