Are you a tech-savvy individual with a passion for robotics and electronics? If so, we have an exciting opportunity for you at Robot Specialist! A brand that has been established for over 7 years, we are now the trusted warranty agent for the largest manufacturers in Robotic Vacuums and Australia's largest Robotic Supplier!

We are looking for a Service Repair Technician to join our growing team at our growing team at Cheltenham, VIC. The Service Repair Technicians will effectively diagnose, and repair returned products in accordance with the company manufacturer's warranty and ACCC regulations to support best in class customer experience.

We're looking for individuals with a technical background in electronics or mechatronics to join our team and perform testing and repairs on a wide range of robotic products and e-scooters.

As part of our team, you'll have the chance to work with cutting-edge technology and the latest in robot vacuum innovation. Plus, you'll receive ongoing training and development opportunities to help you grow your skills and advance your career. If you're looking for a challenging and rewarding job in a dynamic and exciting industry, then apply today to join the team at Robot Specialist!

Responsibilities

Complete preventative maintenance and reactive repairs on range of Robotic equipment and e-scooters

Dismantling and reassembling product to make a diagnosis.

Continuously improving the warranty and service processes looking for ways to streamline where possible

Ensure product is working according to specifications outlined by the manufacturer

Diagnosing and troubleshooting faults in products and equipment

Continuously improving the warranty and service processes looking for ways to streamline where possible

Ensure product is working according to specifications outlined by the manufacturer

Provide support and feedback to service operations, compliance and quality departments

Performing Ad-hoc duties as requested by management

Ensure compliance with company procedures

Performing breakdown repairs and preventative maintenance and delivering quality repairs within a timely manner

Test & Tag compliance

Ensure your activities comply with relevant acts, legal demands and ethical standards.

Skills and experience required:

A strong technical/mechanical aptitude and keen interest in repairing electrical products.

Strong problem-solving skills

Ability to work to set KPI's and self-manage time

Excellent personal presentation and time management skills

Strong interpersonal skills and computer skills

Ability to work in a team environment and work as autonomously

Ideal candidate

Someone trustworthy and a quick learner

Someone with a strong work ethic and a positive attitude

Someone with experience in a similar role (ideally but not required)

Someone who enjoy interacting with customers and has the ability to build great relations

Someone capable of working both as part of a team and unsupervised

Someone who has had experience with e-scooters (ideally but not required

Need an understanding of electronic circuitry and methodology

Enjoy the challenge of fault finding to quickly diagnose and rectify at pace utilising electronics test equipment

Have a practical mindset and ability to problem solveHave hands on experience with a variety of workbench hand tools

Be good Mechanical assembler aptitude

Work with little supervision although technical support is available

Provide technical and product information to customers to increase their knowledge

Provide a high level of customer service and exceed customer expectations

If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with market leading brands!

With plans to expand into Commercial / Industry Robotics including Humanoid Bots, so get excited about joining a great team of experienced techs with a great vision & drive.