About us:
CPM Australia, as part of CPM Group of Companies is a national field marketing agency representing a range of industry leading organisations in finance, automotive, consumer electronics, utilities, FMCG, insurance, beauty, cloud-storage, to just name a few. With 40,000 interactions with customers per week, CPM achieves this by having more authentic conversations with customers than anyone else. If this sounds like you, APPLY NOW!

About the role:
We have an exciting Quality Assurance Officer (QA) position for those with call centre and/or customer service experience who are looking to pursue a career in QA. Working within a supportive team, you will be responsible for the day-to-day support of QA within the company, which will include but are not limited to:

Complete inbound and outbound customer experience audits.

Review to improve customer experience, compliance, and process handling standards.

Collate information to identify reoccurring trends/issues that need to be reported to management.

Assist in the development of customer improvement programs.

Identify opportunity gaps and liaise with relevant departments to action.

If required, attend internal and external calibration sessions.

The ideal candidate will possess:

Quality Assurance experience (preferred but not essential).

Call centre and/or customer service experience.

Analytical and reporting skills to identify trends.

Ability to provide constructive feedback to leaders/management.

Highly developed verbal and written communication skills.

Ability to multi-task and work within specified time frames.

Strong administrative skills.

What we offer:

Attractive hourly rate; $32.25 + superannuation

Casual role offering up to 38 hours per week between Monday-Friday

Full paid training and induction provided

Mates rates with corporate partners eg health insurance, retailers and more

Ongoing training and development programs (internal & external)

Opportunities to move into other areas within the business

Working for one of Australia’s leading sales & marketing agencies

Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.

Collaborative, innovative and engaging culture

Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

Monthly STAR awards to recognise and reward employees for demonstrating CPM’s core values.

Discounted onsite staff parking

24/7 access to our Employee Assistance Program

This is not an opportunity to be missed so APPLY ONLINE NOW!

Please note, only shortlisted candidates will be contacted.