Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Agency ICT Services Branch is responsible for supporting all ICT systems and infrastructure excluding the primary business applications such as SAP CRM and Salesforce CRM.

The branch provides and support ICT services to Agency Staff and Partners. This includes the design, build, and maintenance of ICT applications, infrastructure, and hardware. The branch manages the relationship with Services Australia and other external ICT service providers within the agreed service levels, providing ICT Support to Agency Staff and Partners, transitioning and managing new ICT services and improving ICT services to meet business requirements.

The Site Technology and Networks Section sits within the Agency ICT Services Branch and provide all technology solutions to our offices around the country

The National Disability and Insurance Agency (NDIA) is seeking candidates to fill APS5 Site Technology Officer vacancies.

Where you can add value

Specifically your duties will include:

• Working as an onsite liaison for senior technical staff, vendors, and end users.
• Supporting the Agency’s video conferencing and audio-visual technologies including configuration, acoustic testing, and training for end users.
• Providing support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting.
• Using tools such as drills for the installation and removal of hardware and potentially working with heavy and awkward objects such as visual displays.
• Providing support on the M365 platform.
• Updating and maintaining appropriate registration of all ICT asset including asset moves.
• Assisting with investigating technical requests assigned to the team and engaging others for assistance in addressing the more detailed problems.

Enough about us, let’s talk about you

You will excel at providing IT support services to stakeholders with the knowledge you are enhancing outcomes for our participants.

What we’re looking for in our ideal candidate:

• Expertise in managing video conferencing and audio-visual technologies, including configuration and acoustic testing.
• Strong skills in diagnosing and resolving issues related to physical network services, including hardware installation and troubleshooting.
• Capability to handle heavy and awkward objects such as visual displays and use tools such as drills for hardware installation.
• Proficiency in supporting and troubleshooting the Microsoft 365 platform.
• Certification in a recognised technology industry standard(s).

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Deakin -ACT, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close at 11:30pm (AEDT) on Monday 21 April 2025.

If you have any questions, please contact Lachlan McKenna on 0418 787 565 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.