Cemeteries Administration Officer

Temporary part time

Kiama Council is committed to promoting diversity and fostering inclusion.

We currently have an opportunity for a Cemeteries Administration Officer to join our Infrastructure and Liveability Department.

In the role of Cemeteries Administration Officer, you will:

• Support and assist grieving customers through the bereavement process application enquiries in a professional, timely and accurate manner whilst being sensitive to circumstances and to grieving customers values and beliefs
• Coordinate administration and contracts for burials and memorialisation purchases within the Cemetery
• Establish and maintain effective working relationships with relevant internal and external stakeholders
• Meet customers on site to discuss memorialisation options
• Accurately record data, maintain accurate burial registers and mapping, provide statistics and assist in preparing reports
• Administer and assist with the preparation of relevant policies, procedures and terms and conditions associated with Cemetery operations in accordance with relevant legislation
• Assist with the preparation and management of the Cemetery budget within financial limits
• Identify and propose service improvements for the Cemetery ensuring efficiency, effectiveness and compliance
• Update practices and oversee implementation toward compliance with the Interment Industry Scheme
• Assist in applying for grants to support proactive cemetery improvement projects
• Assist with property team general administration as required
• You may be required to be on-call over Council administration closure period.

What we offer...

• Temporary part time role, 18 hours per week until 18 January 2026
• Weekly salary from $673.29 which is calculated on an 18-hour working week
  (salary is dependent on qualifications, skills and experience)
• Plus 11.5 % superannuation

What you'll need to be successful in the role...

• Certificate lV in Business Administration or an equivalent discipline
• Demonstrated strong customer service skills to communicate effectively with a wide range of customers
• Experience in handling sensitive situations and providing compassionate customer service, particularly involving bereavement, grief, or other emotional situations
• The ability to lead the planning and implementation of the administration of plans, policies and procedures within legislative requirements
• The ability to work independently without supervision and contribute to a team environment to meet the sections goals and objectives
• Demonstrated high level written and verbal interpersonal skills
• Demonstrated working knowledge of Microsoft Suite and records management database systems
• Excellent planning and coordination skills with the ability to multitask and meet strict deadlines
• Class C Drivers Licence.

Pre-Employment Checks
Your employment will be subject to a National Criminal Record Check to determine your suitability for employment.

All employees and other workers must uphold and promote safety and wellbeing for children and young people.

Closing Date: Sunday 13 April 2025 at 11:30pm.

Interested?
Click on ‘Apply’ to complete your online application, or for more information contact Alyson Hodgekiss, Executive Assistant, Infrastructure and Liveability on 02 4232 0515.