About the position

Our Balance team embrace the fitness and wellness lifestyle and industry with enthusiasm. This role is responsible for assisting with the management of front of house reception, inbound sales, and monitoring of gym floor across Mayfield, New Lambton and Cardiff sites of Balance Health Clubs. We are currently seeking a casual Multifunctional Attendant to join our Balance team. Duties include but are not limited to:

• Assist with the management of a busy front desk in a professional and energetic manner

• Undertake opening and closing procedures

• Process payments and balance the till

• End of month stock-take

• Handle membership enquires

• Build and maintain health club relationships

• Maintain safe and clean facilities at all times including regular cleaning of gym and equipment

• Monitor and report equipment faults for repair

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

Certifications required: First Aid, CPR & WWCC#

Candidates with a Certificate III in Fitness or working towards completing one can choose to upskill with Balance to teach Group Fitness classes, including Pilates, cycle, and aqua aerobics.

The Wests Group is a Child Safe organisation committed to providing a safe and supportive place for all Children and Young People to be. We have strong recruitment procedures to make sure the safest and most suitable people work with us and require all applicants to undergo an extensive screening process prior to appointment. This process will include, but not limited to a comprehensive reference check, an identify check, Working with Children's check and/or national criminal history check. For further information on how to apply please refer to the Child Safe Standards attachment or the Office of the Children's Guardian website.

About you

You will be member focused, with a passion for health and fitness. You will easily build rapport with members and love to help them achieve their fitness goals. One of your biggest strengths will be the ability to provide exceptional customer service and maintain a clean and safe environment for our guests. Previous experience in a reception/admin environment with basic computer skills in Word and Excel will be highly regarded. You will also strive to maintain a Child Safe environment at all times.

About us

Balance is owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation, which prides itself on offering exceptional entertainment, accommodation and dining venues across its five clubs, three hotels. Balance takes pride in exceptional service and has state-of-the-art-health facilities. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

Being an employee of Balance will give you access to the following perks and benefits:

• Paid parental leave (including 12 months of maintained superannuation)

• Flexible work options

• Wellbeing Leave

• First Nations Cultural Leave

• Above-award wages, paid overtime, and penalty rates for weekends and public holidays

• Paid traineeships and leadership development courses

• Free gym membership for all Balance Collective staff (access to all clubs, Mayfield aquatics, group fitness, and unlimited creche)

• Access to complete a nationally recognised Cert 3 in Hospitality with our training partner Allara Learning (Eligibility requirements apply) Certificate 3 in Hospitality Information

• Discount accommodation rates at The Executive, The Gateway and The Anchorage Hotel & Spa

• 15% Discount at Reflections Holiday Parks

• Discounted nib Health Insurance

• 24/7 Employee Assistance Programs

• Free annual flu vaccinations

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.