Join our team as a Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.

This role is exclusively inbound, focusing on receiving and addressing customer inquiries without engaging in outbound dialling. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

About the role

• Onsite and full time, with no insurance experience necessary
• Professionally handle inbound customer calls with empathy and expertise
• Enhance customer loyalty by delivering top-notch, personalised solutions
• Identify and address the root causes of customer concerns
• Collaborate with colleagues to ensure comprehensive customer support
• Assist with policy renewals, changes, cancellations, and amendments

About you

• Exhibit strong problem-solving abilities and excellent communication skills
• Previous experience in customer service or customer retention is advantageous
• Passionate about delivering exceptional customer experiences
• Ability to thrive in a dynamic and fast-paced environment

Don't tick every box? Don't worry!

We appreciate the value of transferable skills, so if you don't check every box, we still encourage you to apply.

About Youi

Join Youi and embrace a different approach to insurance. From day one, we've challenged the Australian insurance industry with a focus on providing a superior experience for individuals. Our outstanding customer service sets us apart, and we attribute our success to the awesome people we employ. We value great personalities, authenticity, and hard work that deserves rewarding.

Perks and benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
• End of trip facilities
• Casual dress code

Ready?

At Youi, everyone's journey is unique. If you're hungry, curious, and resilient, you can chart your path to success. Our commitment to being a great company to work for and delivering excellent service underpins our success, and we invite you to be part of our story!