Our client specialises in supporting adults with complex mental health, forensic histories, and behaviours that challenge. When the system gives up, that's where our client steps in.

They say yes when others say too hard. They don’t just support people, they show up for them. Every day, every shift, every call.

About the Role

This is a hands-on coordination role that combines people leadership, care planning, stakeholder management and problem solving. You’ll be the central link between participants, field staff and external stakeholders like guardians, clinicians and support coordinators.

You won’t just be managing from a spreadsheet. You’ll know your clients, back your team, and take calls when things hit the fan. You’ll work from home, check in with your people, and occasionally head out to visit participants face to face. It's real, it's raw, and it matters.

What You’ll Do

Support and coordinate a caseload of participants with complex needs

Lead and mentor your field team, keeping them steady and supported

Build detailed and practical support plans, then update them as things shift

Review daily notes and prepare weekly participant reports

Connect with stakeholders, manage case updates and attend case meetings

Answer participant calls and respond to the unexpected

Visit clients quarterly or as needed to keep your finger on the pulse

About You

You’re resilient, calm under pressure, and naturally empathetic

You’re a people person who can build trust fast and defuse tension

You’re organised but flexible, practical and emotionally intelligent

You might have NDIS or mental health experience, but it's not essential

You’re not afraid of the tough stuff and you know how to hold boundaries

You care deeply about your work and the people around you

What You’ll Get

Flexible work from home setup with occasional travel

Kilometre reimbursement for site visits

All admin systems and training provided

A role with real purpose and impact

Support from experienced leaders who genuinely get it

A culture that values humour, heart and hard work

Requirements

Based in SE QLD locations

Current driver’s license and own vehicle

Comfortable with flexible hours and occasional on-call (about one week per month)

Strong communication skills, tech-friendly and a self-starter

If you're the kind of person who brings heart, grit and care into everything you do, we'd love to hear from you. Apply now and let’s start the conversation.