Senior Data Analyst and Insights (Cyber Risk), Ongoing opportunity with flexible office locations + hybrid options

The Department of Customer Service (DCS) is looking for a Senior Data Analyst and Insights (Cyber Risk) to join our growing CISO team!

Benefits

• Fantastic ongoing clerk grade 9/10 opportunity.
• Salary range: $125,693 - $138,510+ super, commensurate with experience.
• Regional NSW Opportunities: we celebrate diversity and embrace flexible working - talk to us about what flexibility can look like for you.
• Genuinely flexible working arrangements.
• Excellent career development and learning development opportunities.

About you

• Coordinate the collection, analysis and reporting of cybersecurity metrics across different business units within the Department of Customer Service.
• Provide data-driven insights that help assess cybersecurity risks, support proactive decision-making and inform ongoing security initiatives.
• Develop reporting on themes and trends informed by data.
• Support collaboration across agencies by identifying opportunities for improved data analysis, and alignment with strategic security objectives.
• Develop and maintain reporting/dashboards to support people leaders in evaluating and identifying improvement opportunities to inform better decision-making and drive organisational and government priorities and outcomes
• Engage with cybersecurity, risk and technology stakeholders to ensure insights align with security priorities, operational needs and strategic objectives.
• Support a strategic program of work that will lead, and contribute to, delivering insights and knowledge based on cyber security data metrics across DCS agencies
• Identify, interpret, and analyse data using linking and statistical techniques to identify trends and patterns in data sets, and create inferences or insights
• Build and maintain productive working relationships with stakeholders through consultation, responsive advice, and service to ensure data and reporting materials align with stakeholder needs.
• Coordinate information collection for reporting, monitoring, and evaluation purposes to contribute to the achievement of key deliverables.
• Support the continuous improvement of DCS CISO agency risk profiles to enable data driven prioritisation of cyber security uplift initiatives
• Ensure cybersecurity insights support governance frameworks (e.g.,ISO 27001, NIST. Essential Eight, Mitre, CIS etc.).

To be successful in the role you will:

• Be reliable, flexible, and have a positive work ethic.
• Proactively manage your own workload and tasks.
• Have excellent organizational skills and experience in managing multiple small projects, particularly across the data lifecycle
• Strong analytical and problem-solving skills
• Demonstrate excellent written and verbal communication skills, including being able to communicate complex data insights and advice, and make recommendations to a wide range of stakeholders.
• Be adept at building and maintaining stakeholder relationships and presenting insights for strategic decision-making.
• Have experience in research and proficiency with BI tools and data visualisation (including Tableau)
• High level of proficiency in Office 365
• A sound understanding of cyber security governance, risk and compliance
• Hold appropriate tertiary qualifications or equivalent professional experience in relevant roles
• Previous public sector experience is highly regarded.

About Us
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This is an exciting opportunity to work in a newly created role with our broader Office of the CISO team who work closely with DCS agencies to respond to ICT and cyber risks. This enables agencies to safely deliver personalised digital experiences to NSW and this role will be pivotal in achieving this! If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

What we need from you
To start your journey towards becoming our Senior Data Analyst and Insights (Cyber Risk), please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10amTuesday 22nd April

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process