Principal Project Manager

• Clerk Grade 11/12
• Full-time temporary - 12 months with the possibility of extension
• Parramatta and Orange location with hybrid working - weekly attendance required

This is a Talent Pool opportunity, which means you will be placed onto a Grade 11/12 talent pool for upcoming opportunities across Government Shared Services. We will actively match against positions as they arise over the next 18 months.

About the team

This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

Involving the consolidation and optimisation of systems and processes across the BPO team, the program will lead to improved operational effectiveness and a better customer and employee experience.

About the role

This role sits in the Business Process Operations (BPO) branch within Government Shared Services (GSS).
The Principal Project Manager (PPM) will lead and manage strategic and operational projects to optimise and streamline shared services operations and meet organisational objectives. The role considers the people, process and technology changes and manages an integrated delivery plan. With an understanding of the Machinery of Government its complex landscape, you will drive key strategic BPO priorities.

Recruitment process

We are currently running a recruitment to create a Talent Pool for multiple Principal Project Manager roles that will soon become available across various Directorates within BPO. The skills and experience required across the three directorates are below:

Business Transformation and Business Readiness (Parramatta based roles)

• Expertise in managing and navigating complex external client relationships and being able to bridge the gap between internal and external stakeholder through effective communication and reporting.
• Experience in leading SAP Finance transactional projects or Service Management solutions in a complex shared services environment with a diverse client base is highly desirable.

• Experience in leading large-scale projects that deliver financial, IT and service management transformations in a complex shared services environment with a diverse client base.
• An understanding of service management systems, platforms and IT environments within Government.
• An understanding of shared services processing operations, including payroll and financial services (e.g. Accounts Payable and Accounts Receivable) within Government.
• Experience achieving multiple project objectives with limited resources and tight deadlines whilst managing key interdependencies and balance competing demands and priorities.
• Experience driving the successful adoption of harmonised business transformation solutions, including flexible, scalable processes and technology that support efficient business operations.
• Experience in managing change impacts, risks, issues and interdependencies across multiple project streams and ensuring mitigations and change interventions are planned and deployed.
• In addition, for Business Readiness (Parramatta based roles),

HR Production and Transformation

• Experience in leading SAP HCM transactional services, with experience working on large scale SAP HCM projects.
• Extensive experience in delivering end to end HR transactional (Payroll and / or Organisational Management) services and/or projects in a complex shared services environment with a diverse client base.
• Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests.
• Implementing and ensuring successful adoption of harmonised business transformation solutions, including flexible, scalable processes and technology that support efficient business operations.

What we need from you:

To apply, please attach a copy of your CV and a cover letter outlining your relevant experience and capabilities.

For any enquiries, please reach out to [email protected]

Click 'apply' to find out more about the role and access the role description.

Closing Date: Friday, 18 April 2025 at 9.59am AEST

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.