Company description:

About us:

Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment. If you are passionate about putting the customer first and thrive on being part of an inclusive and united team, we encourage you to read further.

Job description:

Location: Multiple roles in Broadmeadows with occasional travel to other campus locations

Role Type: Full Time, Permanent

About The Role:

As a Student Services & Administration Officer (internally referred to as Education Operations Officer), you will be a primary point of contact for students and educators, significantly enhancing the student experience. This customer service focused role demands excellent communication, collaboration and problem-solving skills, with a keen eye for detail. You will support student enrolment processes and manage related enquiries; and assist education delivery centres by ensuring a seamless student journey throughout their course.

You will work closely with internal teams, such as Enquiries and Admissions, Education Delivery Centres, and Student Records, to provide a smooth experience for students. This on-site role requires you to deliver multi-channel assistance and on occasion, across various campus locations.

About You:

We are looking for highly organised and customer-focused individuals who thrive in a fast-paced environment and enjoy working closely with students and internal teams.

You will bring:

• Exceptional customer service skills in operational environments with experience in phone-based, virtual and in-person support.
• Demonstrated experience in preparing and maintaining confidential customer files and associated correspondence.
• Experience in an educational environment (desirable).
• Excellent administrative and organisational abilities to manage multiple tasks efficiently.
• A proactive approach to problem-solving.
• Strong written and verbal communication skills with the ability to interact confidently with students, employers, and staff.
• A keen eye for accuracy and attention to detail in data management and documentation.

This is a full-time position, providing an opportunity to make a meaningful impact on student experiences while working in a supportive and collaborative environment.

We can offer you:

• Attractive work-life balance and flexible work options
• Free onsite parking at Broadmeadows Campus
• Professional development programs
• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia

Things we will require from you:

• Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation

Ready to Take the Next Step?

If you're passionate about student support and have strong customer service and administrative skills, we'd love to hear from you! Click ‘Apply Now' to submit your application.

If you have any accessibility requirements to participate in the recruitment process, or are experiencing technical difficulties applying for this job please contact [email protected]

Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance.

Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.

Applications close 2nd May 2025

Applications will be assessed continuously - interviews may commence prior to advertised closing date.

NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.