About the role

This is an exciting opportunity to join the Roses Only team as a Full Time Inbound Sales Consultant. In this role, you will be responsible for providing exceptional customer service and driving sales through high-quality interactions with our valued customers over the phone. This is a full-time position where you will be working remotely, offering flexibility and the chance to work with a passionate team in a fast-paced environment (you may be able to use your own computer hardware at home however if not suitable, this can be provided).

What you'll be doing

Provide friendly, knowledgeable and efficient customer service to inbound callers

Process customer orders and answer product-related enquiries

Actively promote Roses Only's product range and services to drive sales

Provide recommendations and suggestions to customers to enhance their experience

Maintain accurate records and documentation of all customer interactions

Contribute to a positive and collaborative team environment

What we're looking for

Previous experience in a sales-focused role, preferably in a call centre or retail environment

A love of flowers and gifting

Confident in their ability to hit set KPIs

Excellent communication and interpersonal skills with the ability to build rapport with customers

Strong problem-solving and decision-making skills

Familiarity with using computer systems and technology to process orders and access customer information

A friendly, enthusiastic and customer-focused attitude

This is a full-time role with a standard work schedule falling within the hours of 6:00 am to 6:00 pm, Monday through Friday

What we offer

At Roses Only, we are committed to providing a supportive and rewarding work environment for our employees. As a Full Time Inbound Sales Consultant, you will have access to:

Competitive salary up to $51k per annum

A fair and rewarding bonus structure

Opportunities for career development and progression

A fun, fast-paced and collaborative team culture

Discounts on Roses Only products

Ongoing training and support to excel in your role

About us

Roses Only is a leading Australian gifting company with a reputation for delivering high-quality floral products and exceptional customer service. As a trusted brand, we take pride in bringing joy to our customers through beautiful and thoughtfully curated flower arrangements. Join our team and be a part of our continued growth and success.

If you're excited about this opportunity, apply now to become our next Full Time Inbound Sales Consultant.