Strategic contract opportunity driving customer data insights
High-impact role focused on Member Journey transformation
Mix of hands-on analysis, stakeholder engagement & data governance
This is an exciting opportunity with a growing organisation in the financial services sector that’s undergoing a major uplift in customer experience through data. In this permanent position , you’ll work at the intersection of marketing, member services, and technology—owning the end-to-end design, implementation, and optimisation of data solutions that directly shape personalised Member Journeys.

Working closely with senior stakeholders, you’ll lead the development of marketing and service data flows, unlock insights across customer touchpoints, and drive strategic decisions through clear, compelling storytelling.
Key responsibilities will include:

• Design and implement scalable data solutions across Salesforce & Service Cloud to enable seamless member engagement.
• Analyse member segmentation, journey eligibility, and customer touchpoints to enhance personalisation and improve experience.
• Develop and optimise SQL stored procedures and views to automate reporting and improve data transformation processes.
• Build interactive dashboards and reporting tools using Tableau, transitioning workflows from Excel to a modern BI stack.
• Lead data governance initiatives to ensure data accuracy, integrity, and compliance across all reporting activities.
• Translate complex analytics into actionable insights for senior stakeholders, driving alignment between data strategy and business goals.
• Collaborate across project teams to advise on data architecture, reporting frameworks, and process improvement initiatives.

This role suits a senior analyst who thrives in dynamic environments and enjoys influencing business outcomes through data. You’ll bring strong technical skills, commercial acumen, and the ability to simplify complex concepts for executive audiences.