About us

Alpha’s Founder has operated in the Australian vehicle industry since 2006 providing fleet services in meeting with consumer demand, and today controls separate Car Hire and Parking, Car Finance and Car Sales businesses.

Alpha Car Hire is one of the largest independent car hire providers in Australia offering a wide range of quality vehicles at affordable rates all-year-round across our five locations nationwide.

About the role

Alpha Car Hire is looking for a Business Manager to join our Operations team located on the border of Tweed Heads and the Gold Coast. The Business Manager is responsible for managing the branch’s day-to-day operations including daily management of team members, ensuring our customers and stakeholders receive quality service and an experience they would repeat, share, or recommend to others.

The successful candidate will be rewarded with an annual salary commensurate with industry, knowledge, skills and experience, superannuation according to the Super Guarantee and eligibility for incentives.

Your role and responsibilities

• Manage, lead, and develop a team of rental agents, vehicle preparation attendants and transfer drivers to the highest levels of performance and job satisfaction by developing their skills, knowledge, and behaviours
• Manage customer complaints to ensure the company reputation
• Adhere to all legislative requirements and industry awards, pertaining to performance management, contractual, award rates, vehicle rental agreements etc while following company policy and procedures
• Undertake recruitment, onboarding, and training activities
• Ensure branch rostering is effective to meet demand and controlling costs (P&L)
• Ensure the site compliance with all legal health and safety guidelines
• Provide flexibility to assist across locations where required
• Ensure fleet integrity, including roadworthiness, fleet check accuracy, managing damage control and general maintenance tasks are completed.

Our benefits

A performance driven culture where your achievements will be rewarded with a market competitive remuneration and you will have access to diverse benefits including discounted products, wellness initiatives and an Employee Assistance Program (EAP).

About you

You will be able to demonstrate

• Previous operations experience within a Car Rental, Fleet, Tourism, Retail or Customer service and sales environment
• Excellent people management and communication skills
• Effective problem solving and decision-making skills
• Sales experience with the ability to coach and mentor team members in selling techniques
• Safety, Compliance and Risk management experience
• Experience in dealing with daily transactional customer issues and conflict resolution
• Ability to work under pressure, while maintaining a positive attitude
• Ability to multitask, as well as be highly organised with strong attention to detail
• Willingness to get involved in the business at all levels while demonstrating our company values, leading by example and show resilience in our fast-paced environment

If this job opportunity resonates with your career aspirations, demonstrated knowledge, skills, and work experiences, please submit a one-page Cover Letter and CV specifying how you meet the key criteria listed within.

We ask all applicants to apply directly and thank you for your interest.

Only short-listed candidates will be contacted