This role offers the chance to be at the forefront of a renowned luxury brand, building your reputation while delivering unparalleled client satisfaction.

The Company
Our client is an esteemed luxury brand known for its exceptional handcrafted jewelry. Renowned for timeless elegance and innovative artistry, the brand offers unique and bold designs, including an iconic collection that embodies refined craftsmanship and sophisticated style.

The Role
We are seeking an experienced Senior Client Advisor for a prestigious luxury brand in Melbourne CBD. In this role, you will be responsible for providing exceptional, personalized service to an exclusive clientele, offering expert guidance in the selection of exquisite fine jewelry. Your primary focus will be building lasting client relationships by understanding individual preferences and curating bespoke jewelry recommendations tailored to their desires.

As a Senior Client Advisor, you will be the face of the brand, presenting detailed product knowledge, offering impeccable service, and ensuring a seamless buying experience. Your professionalism, discretion, and passion for luxury will play an integral role in elevating client satisfaction and securing long-term loyalty.

Key Responsibilities

• Deliver a world-class, personalized client experience by understanding and anticipating customer needs and desires.
  
  
• Provide expert advice on gemstones, metals, jewelry design, and craftsmanship to assist clients in making informed purchasing decisions.
  
  
• Showcase the brand's exclusive range, emphasizing the quality and artistry behind each piece.
  
  
• Establish and nurture relationships with clients, ensuring repeat business and strong client retention.
  
  
• Ensure the utmost confidentiality, integrity, and professionalism in handling valuable items and private client information.
  
  
• Maintain a strong focus on sales excellence, while proactively cross-selling and upselling to enhance the client experience.
  
  
• Leverage retail point-of-sale and CRM systems to streamline client interactions, manage orders, and track sales.
  
  

Skills & Experience

• Extensive knowledge of fine jewelry, including gemstones, metals, and design techniques.
  
  
• Proven track record of providing exceptional client service in a luxury retail environment.
  
  
• Strong interpersonal and communication skills, with the ability to build rapport and tailor service to meet individual client needs.
  
  
• A sales-driven mindset, with the ability to navigate upselling and negotiation with finesse.
  
  
• Familiarity with retail and CRM systems to optimize client engagement and sales tracking.
  
  

Benefits
As a Senior Client Advisor, you will have the privilege of working with discerning clients who appreciate and seek out only the finest jewelry. This is an opportunity to be part of a prestigious brand, where you will represent a symbol of excellence and be associated with a legacy of luxury. Enjoy ongoing professional development and training to stay ahead in a dynamic industry, while enhancing your expertise and client service skills.

For More Information
For more information about this opportunity please apply via the link or contact Nadia Tribuzio on 0403557631 or email [email protected].

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