Application Support Analyst

• Work for an iconic Canberra brand dedicated to the local community
• 12 months Maximum-Term, Full-Time opportunity
• Competitive remuneration package with great benefits to boost
• $116,325 plus 15% superannuation
• Located in Greenway with onsite parking

The opportunity

ActewAGL’s Technology Division is looking for a motivated, flexible and highly collaborative individual who enjoy working in a fast-paced environment to take on a great opportunity as our Application Support Analyst.

In this role, you will provide application subject matter expert support to end users in the Evoenergy business and project staff involved in enhancing solutions. You will be implementing new business needs, analyse requirements of end users and provide support in testing and integration of applications. This role will also see you managing environments used for storing and accessing data.

We are seeking individuals looking for a challenging career in an exciting industry where you can grow and explore your potential. This is a highly rewarding role that engages and influences at all levels. In this role, you will have the opportunity to demonstrate your strong collaboration, problem solving, attention to detail and time management skills. To succeed in this role, your ability to remain flexible, calm, proactive, resourceful and efficient under pressure, with a high level of professionalism, are equally important.

About your new role

As part of the Evoenergy IT team, you will :

• Provide ongoing operational support of Operational Technology systems and environments. This includes a range of applications such as PowerPlan, Cityworks, Velocity, WORQ.
• Collaborate with IT infrastructure, DBA’s , Change, Release and Project teams as the Application SME.
• Develop system documentation and procedures.
• Provide functional and technical application SME assistance in the resolution of operational and performance issues.
• Undertake root cause analysis and address system configuration, operational and performance issues in collaboration with other IT teams.
• Co-ordinate and implement changes following the Change Management process.
• Lead the transition from projects to support during the life of projects to ensure a seamless transition and positive experience for end users.

Please refer to the position description attached for the full scope of the role

About you

Essential:

• You have proven application support analyst experience and experience in business and process analysis in complex ICT environments.
• You have demonstrated experience and technical knowledge of various desktop operating systems and complex integrated business application environments.
• You have demonstrated experience in root cause analysis and ability to develop options for resolving problems.

Desirable:

• Understanding of Knowledge Management as it applies to applications support.
• Ability to remotely troubleshoot IT application technical issues (experience working in helpdesk Technical Skills is preferable) and demonstrate resilience in resolving conflicts using a technical, logical thought process with problem-solving skills.
• Experience working within a utility environment along with an understanding of trends and changes impacting the utility industry would be beneficial.
• Possession of ITIL certification.

So, why join us?

At ActewAGL, we pride ourselves on putting our people first. Some of the perks you can expect are:

• Discounts on gym memberships
• Ongoing professional development
• Free flu vaccinations annually
• Free on-site physiotherapy
• Access to free wellness support and resources
• Income Protection up to 3 years
• Access to Flexible Work Arrangement options available subject to operational requirements.
• Reward and recognition schemes

Apply now

To apply, log onto our recruitment portal and submit your cover letter and resume outlining the experience, qualifications, and capabilities you can bring to the role.

Applications close on 16 April 2025

To learn more about this exciting opportunity or If you have any questions about the application process, please contact Macy Dkhar at [email protected]

We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion, and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives, and backgrounds, and encourage applications from women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds.