Senior Administration Officer – NSW Government

• 6 month contract with likely extensions
• Orange / WFH (must be based or willing to go to Orange)
• $42 - $45 p/h + super

Key Accountabilities:

• Provide high-quality administrative and clerical support to ensure efficient day-to-day operations
• Respond to a high volume of customer enquiries via phone and email, including handling sensitive or emotionally charged calls with empathy and professionalism
• Deliver exceptional customer service in a fast-paced environment with competing priorities and strict deadlines
• Maintain and update administrative systems, databases, and records accurately
• Process incoming and outgoing correspondence, manage registers, procure office supplies, and support meetings and events
• Work collaboratively within the team and with other internal stakeholders to meet shared goals
• Escalate complex or unresolved issues appropriately to ensure timely and accurate resolution
• Maintain a strong understanding of relevant guidelines, policies, and procedures across administrative and program areas

Essential requirements:

• Experience working in high-volume administrative or customer service environments
• Ability to handle sensitive client situations with discretion, empathy, and professionalism
• Strong organisational skills and the ability to juggle multiple priorities independently
• Confident using technology, including databases and record management systems
• Effective verbal and written communication skills
• Commitment to integrity, accuracy, and quality service delivery

If you have relevant experience, please submit your latest CV and we will be in touch shortly!