Benefits:

• $65,000 + Super
• Full time on site role, located in Brendale with parking on site
• 8am - 4pm daily
• Work within a well-established Australian Medical Device organization

About the company
A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security.

About the opportunity
As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living.

Responsibilities

• Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public.
• Process customer orders accurately and efficiently using SAP.
• Maintain accurate customer records within Salesforce.
• Communicate with customers regarding backorders, pricing discrepancies, and general enquiries.
• Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment.
• Process customer returns and investigate account disputes, issuing credits where required.
• Ensure compliance with business service level agreements related to invoicing and order processing.
• Assist the sales team with preparing quotes, product information, and general support.
• Maintain organized sales records, customer pricing files, and prepare reports as needed.

Skills and Experience

• Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment.
• Strong communication skills, both written and verbal, to engage effectively with customers who may have communication challenges.
• Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone.
• High level of accuracy and attention to detail in order processing.
• Proficiency in SAP, Salesforce or a similar ERP system (highly regarded).
• Strong time management skills with the ability to prioritize tasks efficiently.
• A professional and customer-centric approach with a commitment to confidentiality.
• Ability to work collaboratively within a team while taking ownership of tasks.
• Experience in the healthcare, medical equipment, or logistics sector (advantageous).

How to Apply
Click "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on [email protected] for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing