• Join our expanding team in Veterans' Home Care in a leading not-for-profit, values based organisation
• Great supportive working environment and salary packaging benefits
• Flexible working arrangements

We have an exciting opportunity for an Assessor in the Veterans’ Home Care based in our Blackburn office!

Are you looking to do something that truly matters? At Benetas, you’ll be part of a dynamic and engaged team of over 2,000 people, making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we are transforming the experience of ageing through collaboration, new ideas, and investment in both people and services.

You’ll have the chance to work independently whilst being part of a trusted team of people, who provide high quality support to eligible members of the Veteran community whilst adhering to the Department of Veterans Affairs VHC Guidelines. You’ll also play a crucial role in enhancing our Veteran's experience through empathy, warmth, understanding, and kindness. You’ll engage in meaningful work where you have the opportunity to provide exceptional customer service.

Some of the ways you’ll make a difference:

• Understand the VHC program parameters and be able to communicate this to client’s families, service providers, and a range of health professionals
• Manage inbound and outbound calls from Veterans, and their families/representatives, service providers, and the Department of Veterans Affairs
• Conduct assessments and reviews to identify care needs, specific goals, or desired outcomes to maximise independence
• Recommend appropriate VHC services and recommend other primary health, allied health or aged and community care services
• Accurately document all communication in DVA approved program

To help you achieve this, ideally, you’ll have:

• Experience in the aged or community care sector
• Experience in working as a Personal Care Assistant (PCA) or Personal Care Worker (PCW)
• Experience in customer service, including a professional and courteous manner, and a collaborative ‘can do’ approach (desirable)
• Experience in assessment, care planning and service coordination (desirable)
• Knowledge of the veteran community and the impact of military training/experiences on the client’s physical and mental health (desirable)
• Proficient, clear, and effective written and verbal English communication skills
• Use technology confidently, including Microsoft Office programs

As a valued employee your experience matters. Look forward to:

• Being part of a trusted team within a supportive community
• Not-for-profit salary packaging up to $18,550 per year - offering you more take-home pay with less tax!
• Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
• Engaging in meaningful work with a strong commitment to customer experience
• A competitive salary (with salary packaging and meal &d entertainment benefits)
• A dedicated L&D team and learning culture put you in the driver’s seat of your ongoing professional and personal development

Don’t miss this opportunity to make a difference in the lives of 8,000 veterans every day! Apply now and be part of something that truly matters.