Life at Vinnies

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

What we can offer you

• Work with a purpose – not your average organisation and not your average role!
• Competitive hourly rate and excellent employment benefits under our Employee Agreement
• Salary packaging arrangements – helping you save on tax
• Access to our Employee Assistance Program – our employees are our most valuable asset
• A welcoming and inclusive environment where you’ll always feel part of a team

The role

The Service Enablement Coordinator is responsible for leading and optimising non- customer-facing functions to enhance the overall efficiency and effectiveness of service delivery.

This role plays a pivotal part in supporting staff with the tools and resources necessary for seamless operations, fostering an innovative and high-performing culture, and driving change initiatives across the organisation.

This role will involve auditing against the Housing Standards and Quality Framework (HSQF) and internal policies and procedures, ensuring compliance, and providing insights to drive process improvement. You will play a key part in ensuring the effectiveness of programs designed to meet the needs of vulnerable populations, supported by government funding and tender applications.

This is a Permanent, Full-time (38 hours per week) position based in our State Administration Office in South Brisbane.

To succeed in this role, you should have:

• Minimum 5 years' experience in customer service excellence, community housing, social services, public administration, or a related field.
• In-depth knowledge of housing support services, community engagement, regulatory compliance, and relevant legislation (HSQF).
• Proven experience with working with data and relevant tools (MS Excel).
• Proven ability to lead and engage multidisciplinary teams, including both paid staff and volunteers.
• Strong leadership and management skills to foster a positive work culture, drive change, and encourage collaboration.
• Excellent communication, critical thinking, emotional intelligence, and problem-solving abilities.
• Strong project management skills, with the ability to plan, execute, and evaluate initiatives within timelines and budgets.
• Able to work independently and as part of a team.
• Resilient, adaptive, and committed to promoting SVdP’s core values.

Think this role is exciting? Then we would love to hear from you!

You can submit your application via SEEK or directly on our careers page!

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples is strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.